ALEXY FRAUSTO
Bonney Lake,WA
Summary
Highly motivated and empathetic customer service representative with a proven track record of delivering exceptional service to clients. Skilled in resolving customer inquires efficiently and maintaining positive relationships. Strong communication and problem-solving abilities, coupled with a commitment to ensuring customer satisfaction. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
AVOCADO GREEN MATTRESS
03.2023 - 11.2023
- Educating myself and guests about the features and benefits of Avocado Green Mattress products, including materials used, sustainability initiatives, and certifications such as organic and non-toxic materials
- Providing exceptional customer service in experience center, chats, and phone calls by assisting guests in selecting the right mattress and bedding products based on their needs, preferences, and budget
- Sending invoices and 2 week check-ins with guests that are interested or interested in the future to purchase from Avocado Green Mattress
- Staying updated on product knowledge, sales techniques, and industry developments through training programs and self-directed learning to continuously improve sales skills and customer engagement
MOBILE EXPERT
MOBILE ONE
09.2022 - 03.2023
- Participating in ongoing training and development programs to stay updated on new products, services, and technology advancements, and continuously improve my skills and knowledge as a mobile expert
- Educating customers about T-Mobile's products and services, including features, pricing plans, and promotions, to help them make informed decisions that meet their needs and preferences
- Resolving customer inquiries and concerns in a timely and professional manner, whether in person, over the phone, or via digital channels, to ensure a positive customer experience and maintain customer satisfaction
EXPO
IN.GREDIENTS
09.2021 - 06.2022
- Communicating effectively with kitchen staff to coordinate food preparation and presentation
- Being attentive to guest requests and dietary restrictions, ensuring their needs are met to provide exceptional dining experiences
- Embracing opportunities for learning and growth, whether through on-the-job training, learning new menus, or formal hospitality education programs, to continually enchanted my skills and expertise in the industry
CREW MEMBER
JERSEY MIKE'S SUB'S
02.2021 - 09.2021
- Operating kitchen equipment safely and effectively, such as slicers, ovens, and food processors
- Taking customer orders accurately and efficiently, while providing friendly and attentive customer service
- Solicited customers to consider opening Shore accounts to accrue Shore points, while also presenting opportunities for charitable donations to available causes
HOST
TIPSY COW
01.2020 - 11.2020
- Greeting guest as they arrive, providing a warm welcome, and managing the waiting list during peak hours
- Upholding the restaurant's standards for customer service and hospitality
- Learning how to effectively greet and interact with guests, handle inquiries, and address concerns professionally
COURT ATTENDANT
VERTEX ARENA
07.2019 - 11.2019
- Conducted regular surveys or collected feedback from customers, achieving a 90% satisfaction rate based on cleanliness, friendliness of staff, and overall experience
- Monitoring trampoline areas to prevent overcrowding and maintain a safe environment
CREW MEMBER
TACO TIME
07.2018 - 12.2018
- Providing friendly and prompt customer service, addressing any concerns or inquiries
- Collaborating with team members to ensure smooth operations during peak hours
- Following safety protocols and procedures to ensure a safe working environment
Education
HIGH SCHOOL DIPLOMA -
MARKET SQUARE EDUCATION
WOODINVILLE, WASkills
- Customer Relationship Management
- Organizational Skills
- Attention to Detail
- Written Communication
- Adaptability
- Enthusiasm for Learning
- Interpersonal Skills
- Customer Service Orientation
- Customer service
- Problem-solving skills
Certification
Addressing Homeless Issues Certificate
Languages
Spanish
Limited Working
Timeline
SALES ASSOCIATE
AVOCADO GREEN MATTRESS
03.2023 - 11.2023
MOBILE EXPERT
MOBILE ONE
09.2022 - 03.2023
EXPO
IN.GREDIENTS
09.2021 - 06.2022
CREW MEMBER
JERSEY MIKE'S SUB'S
02.2021 - 09.2021
HOST
TIPSY COW
01.2020 - 11.2020
COURT ATTENDANT
VERTEX ARENA
07.2019 - 11.2019
CREW MEMBER
TACO TIME
07.2018 - 12.2018
Addressing Homeless Issues Certificate
HIGH SCHOOL DIPLOMA -
MARKET SQUARE EDUCATION
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