Alex Yasuji Aochi
Tustin,CA
Summary
Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. Focused on satisfying customers, protecting vehicles and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.
Overview
2
2
years of professional experience
Work History
Valet
PCAM LLC
Tustin, CA
06.2023 - 01.2024
- Greeted customers and opened doors for them upon arrival.
- Assisted customers with their luggage to and from their vehicles.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Managed the flow of traffic around the property by directing cars to available spaces.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Responded promptly to customer inquiries regarding directions, events, restaurants.
- Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
- Attended staff meetings as required by management.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Server Shift Leader
Kitakata Ramen Ban Nai
Costa Mesa, CA
01.2022 - 02.2023
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Maintained cleanliness of the restaurant, including dining room, kitchen, restrooms, and parking lot.
- Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
- Assigned tasks to servers to ensure efficient operations during peak business hours.
- Tracked daily sales figures and reported them to management on a regular basis.
- Assisted with training new servers on company policies and procedures as well as proper food handling techniques.
- Addressed customer concerns promptly and effectively while maintaining a high level of professionalism at all times.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves..
Education
High School Diploma -
Tustin High School
Tustin, CA03-2021
Some College (No Degree) - Mechanical Engineering
Santa Ana College
Santa Ana, CASkills
- Clean Driving Record
- Problem-Solving
- Multitasking and Organization
- Time Management
- Customer Service Excellence
- Customer Service and Support
Timeline
Valet
PCAM LLC
06.2023 - 01.2024
Server Shift Leader
Kitakata Ramen Ban Nai
01.2022 - 02.2023
High School Diploma -
Tustin High School
Some College (No Degree) - Mechanical Engineering
Santa Ana College
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