- Love reading
- Seasonal trips to Door County
- Exercise and swimming
- Singing and creating music
- Trying and exploring new things
- Learning new cooking techniques and expanding my culinary skills
- Baking
- I enjoy cooking for friends and family gatherings
Alexyiah Simpson
Oshkosh
Summary
Dependable and inventive Peer Academic Coach committed to providing continuous academic support to students. Highly skilled in identifying opportunities for success and tracking student progress in classes and career development. Offering specialized knowledge years of experience in education.
Overview
5
5
years of professional experience
Work History
Titan Tour Guide
UW- Oshkosh
Oshkosh, WI
09.2025 - Current
- Led informative tours showcasing campus history and facilities to diverse groups.
- Developed engaging narratives to enhance visitor experience and retention of information.
- Collaborated with university departments to ensure accurate representation of programs during tours.
- Fostered positive relationships with participants, enhancing overall satisfaction and word-of-mouth referrals.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
Peer Academic Coach
University of Wisconsin-Oshkosh
Oshkosh, WI
03.2024 - Current
- Created and delivered comprehensive curriculums to cultivate students' understanding of key subject areas.
- Guided students in effectively utilizing campus resources, including libraries, computer labs, and writing centers.
- Organized study groups for students struggling in particular courses or subject areas.
- Collaborated with faculty members to develop instructional methods that best meet the needs of each student.
- Encouraged students to take ownership of their own learning by helping them set achievable goals and objectives.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Helped students build social, emotional and academic skills.
- Educated students in use of various study techniques.
- Developed assignments for pupils to apply learning.
- Asked key questions prompting specific student responses to assess tutoring session progress.
- Provided support services for special populations such as first generation college students or those with disabilities.
- Recommended supplementary books, software, and other learning materials.
- Attended training sessions, enhancing tutoring practices and techniques.
- Explained tutoring services and booked tutoring appointments.
- Participated in professional development activities related to college success strategies and tutoring techniques.
- Prepared handouts, study materials and other teaching aids.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Examined students' goals and interests to counsel on important academic decisions.
- Taught note-taking techniques and test strategies.
- Inspired student engagement through constructive feedback and positive reinforcement.
Summer Ambassador
UW-Oshkosh
Oshkosh, WI
06.2025 - 08.2025
- Lead summer tours for prospective students and their families/guests
- Was actively involved in admissions online recruitment efforts
- Communicated with prospective students and families before and after visits via phone, email or postcards
- Assisted with group visits, Preview Days, and other Admissions recruitment events
- Assisted the Admissions front desk operations with answering phones and greeting guests while providing exceptional customer service
- Completed special projects, including staff-assigned and student-initiated projects, and perform data entry as needed
- Collaborated with campus partners/community
- Performed work both independently and as a member of a team
IT-Student Tech Support
University of Wisconsin-Oshkosh
Oshkosh, WI
09.2023 - 02.2025
- Responded to customer inquiries via phone, email, or chat support.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Resolved customer complaints by identifying problems, determining causes, selecting solutions, and implementing corrective actions.
- Assisted customers with instructional support and product troubleshooting.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Maintained positive working relationship with fellow staff and management.
- Supported customers with password resets and account customization.
- Opened service tickets for clients, documenting user information and description of problem.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Certified Trainer
Chick-fil-A
Oshkosh, WI
01.2021 - 06.2023
- Explained goals and expectations required of trainees.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Used role-playing, and simulations to present information in variety of instructional techniques and formats.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Devised skills assessments to measure performance and comprehension of program materials.
- Developed and implemented training programs for new hires and existing employees.
- Advised management on best practices for improving employee performance through effective training methods.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
Bachelor of Arts - Human Services Leadership
University of Wisconsin-Oshkosh
Oshkosh, WI05-2027
Skills
- Growth mindset
- Study strategies
- Identifying problems
- Collaborative teamwork
- Diversity inclusion
- Learning styles adaptation
- Presentation skills
- Public speaking
- Exceptional communication
- Humor and wit
- Arts and culture
- Group tours
Accomplishments
- A part of the University of Wisconsin-Oshkosh's Honors College.
- National Honor Society
- President of the Divine Voices of the Valley Gospel Choir.
- Secretary of the African American Studies Club.
- Social Media Chair of the African American Studies Club.
- Alto section leader for the Divine Voices of the Valley Gospel Choir.
Interests
Timeline
Titan Tour Guide
UW- Oshkosh
09.2025 - Current
Summer Ambassador
UW-Oshkosh
06.2025 - 08.2025
Peer Academic Coach
University of Wisconsin-Oshkosh
03.2024 - Current
IT-Student Tech Support
University of Wisconsin-Oshkosh
09.2023 - 02.2025
Certified Trainer
Chick-fil-A
01.2021 - 06.2023
Bachelor of Arts - Human Services Leadership
University of Wisconsin-Oshkosh