Alexys Aybar
Orlando,FL
Summary
Dynamic professional with a proven track record in reception management and client relations, honed at Rethink Direct and other notable companies. Skilled in multi-line phone operation and document management, I excel in creating welcoming environments and improving customer satisfaction. My adeptness in guest relations and problem-solving has consistently enhanced company reputations and operational efficiency.
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Rethink Direct
05.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Customer Service Representative
Farmers Insurance Agency
04.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Slide Attendant
Universal Volcano Bay
01.2023 - 04.2023
- Maximized park attendance by providing excellent customer service to guests.
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
- Maintained clean and organized slide areas for optimal guest experience.
- Enhanced guest safety by enforcing guidelines and monitoring slide usage.
- Collaborated with team members to maintain efficient operation of the waterpark attractions.
- Played an active role in promoting a family-friendly atmosphere, interacting with guests of all ages and backgrounds in a friendly and professional manner.
Education
Associate of Arts -
Valencia College
Orlando, FL12-2023
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Document scanning and digitization
- Document management
- Client relations
- Guest relations
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- Basic Life Support Certification (BLS)
- 440 Customer Representative License
Timeline
Receptionist Administrator
Rethink Direct
05.2023 - Current
Customer Service Representative
Farmers Insurance Agency
04.2023 - 09.2023
Slide Attendant
Universal Volcano Bay
01.2023 - 04.2023
Associate of Arts -
Valencia College
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