ALEXYS HOPPER
Kirkville
Summary
Airfield Lighting Sales Specialist skilled in technical support and project management within the airfield lighting sector. Proven ability to navigate complex compliance requirements and deliver exceptional customer service, fostering collaboration among engineers, manufacturers, and contractors.
Overview
10
10
years of professional experience
Work History
Sales & Customer Service
Jaquith Industries
01.2022 - Current
- Utilized sales and customer management software to track inquiries, generate quotes, manage orders, and maintain client relationships.
- Collaborated with global organizations throughout the quoting and material release process, offering technical guidance to streamline procurement and deployment.
- Troubleshot and resolved hardware-related issues, guiding stakeholders through technical challenges to ensure project continuity.
- Maintained national and international relationships as technical liaison, facilitating communication between manufacturers, contractors, and regulatory agencies.
- Provided expert technical support to the FAA, engineers, manufacturers, and contractors, ensuring proper hardware selection and compliance with project requirements.
- Reviewed project documents for technical accuracy, quality assurance, and adherence to FAA specifications and change control requirements.
- Identified and addressed production challenges, including material shortages and equipment failures, minimizing potential project delays.
- Ensured all products and processes met strict FAA compliance standards and industry best practices.
Project Manager, Southeast Regional Sales Manager
Airport Lighting Company
01.2019 - 01.2022
- Provided customer and team support for airfield lighting system projects from inception to completion.
- Collaborated with the FAA, engineers, airfield lighting manufacturers, and contractors to ensure the successful design, installation, and maintenance of airfield lighting systems worldwide.
- Delivered technical support for a wide range of airfield lighting fixtures, ensuring compliance with FAA regulations and industry standards.
- Coordinated with vendors and purchasing teams to secure specialized materials, enabling successful execution of airfield lighting projects.
- Managed project risks, mitigating potential losses in funds, materials, and time while maintaining strict compliance with FAA specifications.
- Developed and monitored project actions based on critical milestones, ensuring on-time completion of airfield lighting installations.
- Reviewed technical documents and project plans to ensure quality control and compliance with change management processes.
- Implemented cross-training programs to enhance team expertise in airfield lighting technologies and installation processes.
- Identified and resolved challenges related to production efficiency, material shortages, equipment failures, and delays, minimizing project disruptions in airfield lighting projects.
- Ensured total adherence to FAA specifications and the AIP Handbook, guaranteeing regulatory compliance in all lighting system installations.
- Analyzed and interpreted CAD airfield drawings for precise estimating, planning, and execution of airfield lighting system projects.
- Provided detailed material quotations for projects ranging from small replacement orders to large-scale federal airfield lighting installations.
Service Advisor
7 O's RV Sales
01.2016 - 01.2019
- Served as a Service Advisor, acting as the main point of contact for customers requiring RV maintenance and repairs, ensuring clear communication between technicians and clients.
- Provided expert guidance to customers on RV models, features, pricing, and financing options to match their needs and budget.
- Leveraged upsell opportunities with new and existing customers, contributing to revenue growth in RV sales and service.
- Ensured customer satisfaction by addressing concerns promptly and following up on service work, parts availability, and overall experience.
- Assisted customers with troubleshooting technical and manufacturing issues, including warranty claims, service scheduling, and repairs.
- Streamlined interdepartmental communication to enhance customer service and repair processes.
- Cultivated long-term customer relationships through exceptional service and precise maintenance of order, account, and service records.
- Answered customer inquiries regarding available merchandise, service options, pricing, and upcoming company promotions or policy changes.
- Managed procurement of materials and parts by coordinating with manufacturers, vendors, and businesses, sourcing both common and rare RV components, fixtures, and accessories.
Education
Project Management Certification Course -
MACNY/ Syracuse University
01-2021
AESTHETICS & COSMETOLOGY -
Continental School of Beauty
01-2015
Skills
- B2B sales and customer service
- Customer management
- Sales optimization
- Customer satisfaction
- Product knowledge
- Technical troubleshooting
- Technical support
- Project management
- Inventory management
- Regulatory compliance
- Effective communication
- Conflict resolution
- Time management
Timeline
Sales & Customer Service
Jaquith Industries
01.2022 - Current
Project Manager, Southeast Regional Sales Manager
Airport Lighting Company
01.2019 - 01.2022
Service Advisor
7 O's RV Sales
01.2016 - 01.2019
Project Management Certification Course -
MACNY/ Syracuse University
AESTHETICS & COSMETOLOGY -
Continental School of Beauty