Alexys Hemphill
Edmond,OK
Summary
Dynamic and results-driven Assistant from Capital Gains, adept in team collaboration and strong multitasking. Recognized for elevating company reputation through meticulous attention to detail and outstanding interpersonal skills. Proven track record in enhancing customer satisfaction and efficiently managing high-volume environments, as evidenced by being named Top 3 Bartender in Tulsa World 2022.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Relocation
01.2023 - Current
Left my husband, currently in the middle of a divorce. I have family here, so this is where me and my kiddos landed. I've been an assistant to the CEO of Capital Gains since August of 2023.
Assistant
Capital Gains
08.2023 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Elevated company reputation through meticulous attention to detail in all aspects of work output.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Served as corporate liaison for finance, IT, and marketing departments.
Bartender
The Office On Main
09.2021 - 01.2023
- Was listed as Top 3- "Best in the Burbs- Bartenders" in Tulsa World 2022
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
GED -
Charles Page High School
Sand Springs, OKSkills
- Fast Learner
- Strong multitasking
- Time Management
- Team Collaboration
- Great verbal and written communication
- Relationship Building
- File and Record Keeping
- Support Services
- Liquor, beer, and wine knowledge
- Patience and Tolerance
- Outgoing and engaging personality
- Cleanliness and hygiene
Certification
- Social Media Management Certification, Lovegevity University - 12/04/2023 - 09/04/2024
- Google AI Essentials Certification, Coursera - 05/23/2024 - 06/07/2024
Google AI Essentials
The Google AI Essentials Certification equipped me with essential AI skills to enhance productivity and improve my work. I learned the basics of AI, how to use generative AI tools to speed up tasks and make informed decisions, and how to write effective prompts. The course also covered responsible AI use, including identifying potential biases and using AI ethically. Additionally, it emphasized staying updated with the latest AI trends and technologies. The certification included hands-on activities, assessments, and resources to help apply my knowledge, and upon completion, I earned a certificate from Google, demonstrating my proficiency in AI.
Timeline
Assistant
Capital Gains
08.2023 - 07.2024
Relocation
01.2023 - Current
Bartender
The Office On Main
09.2021 - 01.2023
GED -
Charles Page High School