Alexys Martin
Spring,TX
Summary
Dynamic professional with a proven track record at excelling in efficient problem resolution and customer engagement. Recognized for enhancing operational efficiency through meticulous bookkeeping and fostering supportive teamwork. Strong verbal communication skills complement a commitment to accuracy, ensuring compliance and customer satisfaction in fast-paced environments. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
2026
2026
years of professional experience
Work History
Food and Beverage
Walt Disney World Resort
2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Bookkeeper
HEB
09.2022 - 08.2025
- Managed accounts payable and receivable processes, ensuring timely and accurate financial transactions.
- Reconciled bank statements with internal records to maintain precise financial reporting.
- Implemented streamlined bookkeeping procedures, enhancing operational efficiency across departments.
- Mentored junior staff on best practices in bookkeeping and financial documentation management.
- Conducted regular audits of financial records to identify discrepancies and ensure compliance with policies.
- Maintained and processed invoices, deposits, and money logs.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Matched purchase orders with invoices and recorded necessary information.
Business Center Representative
HEB
09.2022 - 08.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and timely follow-ups.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier/Sales Associate
Footlocker
10.2017 - 05.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided accurate information.
- Maintained cleanliness and organization of checkout area to enhance customer experience and safety.
- Collaborated with team members to streamline service delivery during peak hours.
- Learned store policies and procedures to ensure compliance in daily operations.
- Supported inventory management by restocking shelves and monitoring product levels.
- Adapted quickly to new technologies and systems for improved operational efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Education
Lone Star College
Houston, TX01-2028
High School Diploma -
Harlingen High School
Harlingen, TX06-2017
Skills
- Supportive team member
- Cross-functional teamwork
- Customer engagement
- Efficient problem resolution
- Strong focus on accuracy
- Simultaneous task management
- Strong verbal communication
- Conflict resolution
- Strategic decision-making
- Logical evaluation
- Maintains focus during challenging circumstances
Timeline
Bookkeeper
HEB
09.2022 - 08.2025
Business Center Representative
HEB
09.2022 - 08.2025
Cashier/Sales Associate
Footlocker
10.2017 - 05.2020
Food and Beverage
Walt Disney World Resort
2025 - Current
Lone Star College
High School Diploma -
Harlingen High School