Alexys Thornton
Washington,DC
Summary
Dedicated professional with a proven track record in healthcare operations, program management, and workforce development within diverse settings. Skilled in clinical oversight, strategic planning, and compliance adherence. Proficient in merging technical expertise with user experience, driving innovation in healthcare informatics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR. UX Writer
Zillion Technologies (Navy Federal Credit Union)
11.2022 - 07.2023
- Crafted impactful technical products for Identity and Access Management, aligning user experience narratives across platforms
- Collaborated with stakeholders, refined requirements, and managed comprehensive technical documentation
- Spearheaded user feedback collection, enhancing product content and serving as lead technical writer on intricate projects.
- Utilized keyword optimization techniques when crafting SEO-friendly content.
- Collaborated with editors and designers on various projects.
- Delivered complex communications, driving implementations and other high visibility growth projects.
Senior Clinical Healthcare Analyst/UX Writer
Medstar Health
06.2016 - 02.2023
- Led successful EHR integration, improving accuracy and reducing documentation time by 15%
- Trained staff in EHR utilization, managed diverse clinical domains, and implemented strategies for continuous improvement
- Managed internal and external communications, promoting transparency and collaboration.
Adjunct Professor
University of the District of Columbia (DC Government)
08.2021 - 05.2022
- Orchestrated real-world student externships, fostering practical skills and securing high pass rates in certification exams
- Recognized for innovative teaching methods, implementing technology to enhance clinical skills training
- Guided students in securing positions at reputable healthcare facilities, advancing their careers.
Senior Clinical Lead
Children’s National Hospital
10.2019 - 01.2021
- Directed clinical staff, ensuring compliance with regulatory standards and optimizing workflows for enhanced efficiency
- Managed resources, supporting pediatric patients and families, and spearheaded quality patient care initiatives.
Clinical Lead
USUHS at Walter Reed
10.2017 - 06.2018
- Specialized support in military healthcare, maintained compliance, and streamlined clinical workflows
- Collaborated on research initiatives and ensured integrity in health information management.
Education
Associate of Applied Science - Health Information Technology
Prince George’s Community College
05-2025
Allied Health -
University of The District of Columbia
08-2017
Some College (No Degree) -
University of Bridgeport
Bridgeport, CTSkills
- Project Management
- Content Creation
- Document Editing
- Issue Research
- AP Style
- Content Development
- Technical Writing
- Copywriting
- Quality Control
- Data Organization
- SOP Development
- User Acceptance Testing
- Data Entry
- Team Collaboration
- Decision-Making
- Documentation and Reporting
- Disease Prevention
- Interpersonal Communication
- Medication Administration
- Attention to Detail
- HIPAA Compliance
- EMR Software
- Patient Advocacy
- Coaching and Mentoring
- Preventative Care
- Clinical Recommendations
- Critical Thinking
- Staff Management
- Team Training
- Website Copy
- Social Media
- Technical Documentation
Certification
- Certified Phlebotomist Technician
- Clinically Certified Medical Assistant
- Certified Nursing Assistant
Career Accomplishments
- Member-Centric Chatbot Implementation & Digital Banking App Redesign
- Implemented a member-centric chatbot with tailored responses, reducing member inquiries to the contact center by 30% and enhancing member self-service
- Collaborated on a digital banking app redesign, leading to a 25% increase in member satisfaction scores and a 10% growth in mobile app adoption.
- Developed and conducted content writing training for cross-functional teams, resulting in a 20% improvement in content quality and consistency
- Clinical Skills Assessment Innovation
- Received recognition for innovative teaching methods, including the use of simulation technology to enhance clinical skills training.
- Clinical Software Documentation Improvement & Digital Campaign Launch
- Enhanced the user experience by simplifying and improving clinical software documentation, resulting in a 15% decrease in user support ticket submissions.
- User-friendly error messages and notifications within clinical software, reducing user confusion and errors by 20%.
- Orchestrated the successful launch of a high-impact digital marketing campaign that exceeded objectives, resulting in a 40% increase in online engagement and a 25% boost in conversion rates. Leveraged data-driven strategies, A/B testing, B2C, and user research to optimize campaign elements and ensure maximum audience reach and resonance.
Timeline
SR. UX Writer
Zillion Technologies (Navy Federal Credit Union)
11.2022 - 07.2023
Adjunct Professor
University of the District of Columbia (DC Government)
08.2021 - 05.2022
Senior Clinical Lead
Children’s National Hospital
10.2019 - 01.2021
Clinical Lead
USUHS at Walter Reed
10.2017 - 06.2018
Senior Clinical Healthcare Analyst/UX Writer
Medstar Health
06.2016 - 02.2023
Associate of Applied Science - Health Information Technology
Prince George’s Community College
Allied Health -
University of The District of Columbia
Some College (No Degree) -
University of Bridgeport
- Certified Phlebotomist Technician
- Clinically Certified Medical Assistant
- Certified Nursing Assistant
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