Alexzandra Avelino
Hawthorne,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Air Import Specialist
Omega CHB Int'l
08.2021 - Current
- Lawfully cleared merchandise through customs per client and government requirements.
- Maintained up-to-date knowledge of US customs regulations and international trade laws.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Implemented pre-clearance strategies to ensure seamless transit of goods through customs checkpoints.
- Developed strong relationships with international suppliers, importers, and carriers building trust in our expertise.
- Classified, processed, and tracked perishable air shipments through Customs, Agriculture, Fish & Wildlife, and National Oceanic and Atmospheric Administrations to obtained clearances.
- Coordinated logistics for successful importation of high-value merchandise, ensuring proper handling and transportation arrangements were made.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Established strong communication channels between internal teams involved in the import process, fostering collaboration.
- Implemented best practices for import procedures, reducing errors and improving overall process efficiency.
- Trained junior brokers on industry best practices, enhancing the overall team''s knowledge base and efficiency.
- Identified issues, analyzed information and provided solutions to problems.
Ocean Import Specialist
C. H. Robinson
08.2020 - 08.2021
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Paid attention to detail while completing assignments.
- Processed customs declarations and maintained records of customs documents.
Air Import Specialist
Omega CHB Int'l
05.2017 - 08.2020
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed excellent communication skills, both verbal and written.
- Implemented best practices for import procedures, reducing errors and improving overall process efficiency.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Supervisor (GSA)
Target Corporation
04.2014 - 05.2017
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Devised and implemented processes and procedures to streamline operations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Reduced discrepancies in daily cash reports through meticulous cash counting and reconciliation procedures.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Exhibited strong multitasking skills by simultaneously engaging with customers while managing cashiers during busy periods effectively reducing wait times.
Education
General Education -
El Camino College
Torrance, CA11.2011
Skills
- Trade Compliance
- Transportation Coordination
- Shipment management
- Customs Compliance
- Organizational abilities
- Customer Support
- Product Classification
- Critical Thinking
Languages
Tagalog
Native or Bilingual
Timeline
Air Import Specialist
Omega CHB Int'l
08.2021 - Current
Ocean Import Specialist
C. H. Robinson
08.2020 - 08.2021
Air Import Specialist
Omega CHB Int'l
05.2017 - 08.2020
Supervisor (GSA)
Target Corporation
04.2014 - 05.2017
General Education -
El Camino College