Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexzandra Holmes

Waldorf,MD.

Summary

High-performing Manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.

Overview

26
26
years of professional experience

Work History

District Manager

Myeyedr
Washington , DC
04.2019 - Current
  • Designed sales and service strategies to improve revenue and retention.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Managed scheduling for a number employees to ensure optimal productivity.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.

Inflight Team Lead

Virgin America/Alaska Airlines
08.2015 - 04.2019
  • Ensured that prompt communications were distributed between the flight deck and the cabin crew.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Ensured controlled flight environemnt by responding to disruptive passengers per FAA and federal guidelines.
  • Promoted passenger and crew saftety by maintaining airline and federal aviation regulations at all times.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
  • Comforted and provided reassurance to passengers during unforseen or stressful events, such as flight turbulence and flight delays.
  • Inspected interior of aircraft prior to, during, and after flights to ensure propering stowing of emergency equipment.
  • Followed safety, passenger and supply pre-flight checklists.
  • Directed junior team members in proper duties and company regulations.
  • Dealt with mechanical and passenger emergencies according to standards.
  • Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.

General Manager

Myeyedr
Silver Spring, Bowie, MD
11.2010 - 04.2015
  • Ensure all employees meet customer satisfaction goals Manager.
  • Effectively resolve customer concerns and complaints.
  • Train and coach associates in technical dispensing, sales, customer service and bookkeeping functions.
  • Control the operation of the store in compliance with all company personnel and optical policies and procedures.
  • Employee recruiting, promotions, demotions, transfers, terminations, work performance counseling and performance evaluations.
  • Maintain inventory levels, in-store marketing and required reports.
  • Contacting Physicians to rectify prescription issues.
  • Ensure that sales targets are met.

District Manager

For Eyes Optical
04.2007 - 05.2010
  • Provide daily supervision of store managers and personnel to meet sales plan and operating profits.
  • Recruiting, promotions, demotions, transfers, terminations, work performance counseling and performance evaluations of all employees with in the district.
  • Ensure all locations comply with all company security, personnel and optical policies and procedures.
  • Periodically audit store results to ensure compliance.
  • Generate weekly business reports.
  • Ensure that all stores meet assigned sales, payroll and accounts receivable objectives.
  • Established and maintained effective relationships with local vendors, Optometrists, Ophthalmologists and customers to build an effective network.
  • Generate new incremental business.
  • Locate potential new store sites.
  • Conduct monthly manager meetings and presentations.
  • Periodically travel to locations to ensure that associates are coached and trained in technical dispensing techniques, selling techniques and customer service.

Store Manager

For Eyes Optical
Alexandria, VA
07.2003 - 04.2007
  • Scheduling of employees Ensure all employees meet customer satisfaction goals.
  • Effectively resolve customer concerns and complaints.
  • Train and coach associates in technical dispensing, sales, customer service and bookkeeping functions.
  • Control the operation of the store in compliance with all company personnel and optical policies and procedures.
  • Employee recruiting, promotions, demotions, transfers, terminations, work performance counseling and performance evaluations.
  • Maintain inventory levels, in-store marketing and required reports.
  • Contacting Physicians to rectify prescription issues.

Assistant Manager-General Manager

Hour Eyes Optical
Cross Road, VA
12.1998 - 06.2002
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Drove district growth through program quality, sales initiatives and customer service.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Prepared locations for audits by analyzing marketing and inventory reports.
  • Identified and developed top talent within management structure to promote performance-oriented culture.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Cultivated positive rapport with associates and team leadership.
  • Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
  • Strategized business operations, merchandising strategies and personnel moves.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Built sales forecasts and schedules to reflect desired productivity targets.

Education

Diploma -

1996

S - Business Management

University Of Phoenix Fairfax, Wakefield High School

Skills

  • Microsoft Office expertise
  • Inventory management
  • Retail operations management
  • Product and service knowledge
  • Sales monitoring
  • Merchandising
  • Staff development
  • Customer rapport
  • Orientating and training
  • Inventory control
  • Performance improvements
  • Employee development

Timeline

District Manager

Myeyedr
04.2019 - Current

Inflight Team Lead

Virgin America/Alaska Airlines
08.2015 - 04.2019

General Manager

Myeyedr
11.2010 - 04.2015

District Manager

For Eyes Optical
04.2007 - 05.2010

Store Manager

For Eyes Optical
07.2003 - 04.2007

Assistant Manager-General Manager

Hour Eyes Optical
12.1998 - 06.2002

Diploma -

S - Business Management

University Of Phoenix Fairfax, Wakefield High School

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Alexzandra Holmes