Alexzandra Morris
South bend,IN
Summary
Dedicated professional with a history at Meijer, blending customer service expertise and sales experience to enhance client satisfaction and loyalty. Demonstrated patience, empathy, and attention to detail, achieving high satisfaction ratings through personalized shopping recommendations and efficient online order processing. Excelled in relationship building, ensuring repeat business and fostering trust.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Meijer
09.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Participated in team meetings and staff training sessions.
- Preserved patient safety by following safety protocols.
- Entrusted to handle confidential and sensitive situations in professional matter.
Caregiver
Home Instead Senior Caregiving
09.2020 - 08.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
High School Diploma -
Rise Up Academy
South Bend, IN06-2017
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
- Attention to detail
- Store relations
- Online order processing
- Upbeat and outgoing attitude
- Customer relations
- Relationship building
- Verifying order accuracy
- Planning and organization
- Documentation and reporting
- Client satisfaction
- Valid Driver's license
Languages
English
Native or Bilingual
Timeline
Online Personal Shopper
Meijer
09.2021 - Current
Caregiver
Home Instead Senior Caregiving
09.2020 - 08.2021
High School Diploma -
Rise Up Academy