ALEXZANDRIA DEJESUS
Bronx,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
Work History
Office Manager
CityMD
08.2023 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Store Manager
Snipes
09.2018 - 06.2023
- Trained and mentored associates to teach daily task and procedures
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Direct Support Professional
Adapt Community Network
04.2020 - 05.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Maintained a clean and well-organized environment for clients' happiness
- Assisted with planning and coordination of activities and outings based on the individuals' needs.
Administrative Assistant
NYU
02.2017 - 12.2019
- Answered calls and emails to provide information resulting in effective business correspondence
- Provided secretarial and office management support while building cooperative working relationships
- Responded effectively to sensitive inquiries or complaints
- Coordinated appointments, meetings & conferences.
Assistant Store Manager
Toys R Us
07.2016 - 01.2018
- Answered customers' questions and addressed problems and complaints in person and via phone
- Handled complaints from customers by empathetically listening, recording details, and offering solutions
- Completed frequent walkthroughs and directed team members to correct issues impacting store appearance and professionalism
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Education
SUNY Broome Community College
High school Diploma -
Arturo A. Shomburg Satellite Academy
01.2016
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Scheduling and calendar management
- Conflict Management
- Staff hiring
Timeline
Office Manager
CityMD
08.2023 - 06.2024
Direct Support Professional
Adapt Community Network
04.2020 - 05.2021
Store Manager
Snipes
09.2018 - 06.2023
Administrative Assistant
NYU
02.2017 - 12.2019
Assistant Store Manager
Toys R Us
07.2016 - 01.2018
SUNY Broome Community College
High school Diploma -
Arturo A. Shomburg Satellite Academy