Alex Paull
Lacey,WA
Summary
Experienced service industry professional transitioning from a successful barista role to embark on opportunities in business administration. Renowned for exceptional customer service, fostering teamwork, and excelling in fast-paced environments. Proficient in building lasting relationships and mastering new technologies to support organizational objectives. Eager to apply diverse skill set and passion for excellence to drive administrative operations forward.
Overview
5
5
years of professional experience
Work History
Barista
Olympia Coffee Roasting Company
08.2023 - Current
- Expertly managed customer complaints, promptly resolving issues to enhance satisfaction and foster loyalty.
- Maintained and helped enhance a meticulously organized workspace for maximum productivity and safety.
- Provided comprehensive guidance on brewing specifications to ensure customer satisfaction with every orders.
- Contributed to inventory management, ensuring optimal stock levels and waste reduction.
- Demonstrated consistent achievement of daily sales targets, fueling revenue growth.
- Efficiently balanced front-of-house and back-of-house tasks during high-demand periods.
Shift Supervisor
Starbucks Coffee Company
12.2018 - 08.2023
- Memorized over 75 menu items to create customized beverages for over 250 customers per day.
- Optimized workflow by maintaining and advising clean and organized work spaces decreasing customer wait times by upwards 50%.
- Rapidly built rapport with new and returning customers to promote the company's mission and values, increasing customer connection scores by 25% over the course of 6 months.
- Performed complete inventory checks and daily orders by leveraging store data to accurately forecast inventory needs and reduce store waste.
- Effectively trained 28 new baristas to company standards over the span of 3 years ensuring a smooth and confident transition into their stores.
- Made astounding efforts in community involvement through 10 different community donation drives and several in-store displays, activities, contests, art, etc.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
Bachelor of Science - Counseling And Applied Psychological Sciences
Arizona State University
Tempe, AZ06.2025
Skills
- Event Coordination
- Customer Engagement
- Operations Management
- Staff Management
- Scheduling
- Hiring and Training
- Team Building and Leadership
- Work Planning and Prioritization
Volunteer Experience
Mary Bridge Children's Hospital; Bridges.
November 2022- Present
- Facilitation of bi-weekly pediatric grief support group meetings, providing a safe and empathetic environment for participants to share their experiences and emotions.
- Demonstrated strong interpersonal and communication skills in effectively engaging with diverse group members and fostering a supportive and inclusive atmosphere.
- Collaborated with program coordinators and participants to develop individualized grief support plans aligned with the curriculum, tailoring activities and discussions to meet the unique needs and goals of each age-specified group.
Timeline
Barista
Olympia Coffee Roasting Company
08.2023 - Current
Shift Supervisor
Starbucks Coffee Company
12.2018 - 08.2023
Bachelor of Science - Counseling And Applied Psychological Sciences
Arizona State University
Similar Profiles
Vincenzo LaCorteVincenzo LaCorte
Production Roaster and Barista at The Coffee EthicProduction Roaster and Barista at The Coffee Ethic
Lori KeenLori Keen
Owner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting CompanyOwner at Vint Hill Coffee, The Queen's Bean LLC, Specialty Coffee Roasting Company
Michelle ArvizuMichelle Arvizu
Assistant Manager at Caffe Vita Coffee Roasting CompanyAssistant Manager at Caffe Vita Coffee Roasting Company
Mona BROWNMona BROWN
Case Management Assistant at MadiganCase Management Assistant at Madigan
Samuel LukerSamuel Luker
Financial Advisor at First Command Financial Services Inc.Financial Advisor at First Command Financial Services Inc.