Alexzandria Rukavina
DENVER,CO
Summary
Highly detail-oriented and professional Branch Coordinator successful at meeting and exceeding branch goals. Expertise in customer service relations with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Branch Coordinator
Apria Healthcare
03.2018 - Current
- Greet and support walk in patients
- Answer incoming call's from new and current patient and referral sources
- Outbound calls to patient and referrals regarding receipt of order confirmation, documentation requirements, insurance benefits, patient scheduling, order status and patient wellness calls
- Review incoming fax and determine action to be taken
- Collaborate with back-office qualification teams to facilitate timely processing on all orders
- Utilize portals such as parachute, dme hub, goscripts, One source, Kepro, and UHC. to obtain and qualify documents
- Conduct downloads of Over Night Oximetry Testing/CPAP devices or pull data remotely from Virtuox, Airview or Care Orchestrator.
- Maintain positive relationships with exiting accounts and referral sources in order to foster growth
- Delivered needed documentation to referral for needed physician signature and date, to complete orders in timely manner
- Delivered testing device and supplies to patients home when urgent
- Collect payment and billing information as needed
- Annually count branch wearhouse for complete inventory
- Work with couriers FedEx, UPS, MX, Quick Silver to send out patient order same day or ground
- Help design ONO process for time effectiveness
- Utilize AS400/ACIS and Chrome programs to data entry patient information and documents
- Familiar with HIPPA Health Insurance Portability and Accountability ACT use on every patient interaction
- Complete orders in timely manner to meet branch monthly quota to reach set goal
- On call over nights to be point of contact for high end accounts such as hospitals and patients discharging from hospitals
- Cover Territory Manager and Hospital Account Mangers phone for location/territory when needed
Beauty Advisor/Customer Service Associate
Walgreens Boots Alliance
04.2002 - Current
- Senior Beauty Advisor no longer available at current location and title changed to CSA Customer Service Associate in 2018
- Managed 1-3 Beauty Advisors/Employees in Beauty Department
- Keeping team up to date with daily meeting
- Answered customer concerns using open ended questions
- Provide expertise in product knowledge and demonstrations
- Lead and deliver in-store promotions and events and suggestive selling on Owned Brands
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly trying to assist without needing supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintain overstock fill-outs weekly
- Meet daily district and corporate sales goals
- Exceeding expectations on last 10 performance reviews
- Employee of the month 12 times in past 20 years
- Worked with vendors to complete incoming and out going product.
- Crossed trained in pharmacy verifying HIPPA for patient pick up, added insurance, filled medication and called patients when ready
- Knowledgeable in all store operations, departments, and web/app
- Reduced inventory in beauty department by 12%
- Up to date on all training and policies and procedures
Education
GED -
Red Rocks Community College
Lakewood05.2002
Skills
- Computer application course, Spring of 2000, Fall 2001 to Current
- Proficient with Microsoft office programs
- Basic printing/faxing/scanning
- Strong customer relations and problem-solving abilities, Phone skills, and interpersonal and teamwork skills
- Very organized
- Ability to multi-task and communicate effectively in person on phone and electronically
Timeline
Branch Coordinator
Apria Healthcare
03.2018 - Current
Beauty Advisor/Customer Service Associate
Walgreens Boots Alliance
04.2002 - Current
GED -
Red Rocks Community College