Alexzandri'a Taylor-Thompkins
Grand Prairie,TX
Summary
A dynamic leader with a proven track record throughout each employment opportunity, adept at enhancing customer satisfaction and streamlining operations. Excelling in verbal communication and organizational skills, driving team performance and operational efficiency—expert in leveraging research and analysis to exceed goals, demonstrating exceptional detail orientation, supervision, and leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist Lead
HearNow ENT Clinic
Irving, TX
01.2025 - Current
- Assisted with scheduling tests or other procedures as requested by physicians or other healthcare providers.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Greeted patients, reviewed patient records, and verified insurance eligibility, along with collecting co-payments.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Submitted claims to insurance companies electronically or by mail.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Tracked details such as authorizations, pre-certifications or referrals required prior to service delivery.
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
Medical Assistant
HearNow ENT Clinic
Grand Prairie, TX
01.2025 - Current
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients following procedures.
- Assisted physicians with patient care by taking patient HPI and history, and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted with pre-operative surgery preparation for patients, including providing instruction about post-operative care plans.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Incorporated outside records into charts and EHR.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed diagnostic imaging procedures, including CT scans, following physician orders.
Real Estate Assistant (Weekends Only)
American Legend Homes
Mansfield, Texas
04.2024 - Current
- Coordinated open houses and showings for potential buyers and sellers.
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Organized files containing important information about each client's transaction including financing details, inspection results and appraisal reports.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Serivce and Engagement Team Lead
Target
Grand Prairie, TX
07.2022 - 01.2025
- Greeted guests upon arrival, provided information about services and amenities, and responded to inquiries.
- Coordinated daily activities of guest service team members to ensure efficient operations.
- Monitored staff performance, identified training needs and implemented corrective action when necessary.
- Resolved customer complaints in a professional manner while maintaining the highest level of service.
- Developed strategies to increase customer satisfaction ratings and enhance overall guest experience.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Area Supervisor
Ross Dress for Less
Grand Prairie, TX
04.2021 - 12.2022
- Managed payroll activities including timesheets submission and approval process.
- Facilitated communication between departments within the organization to ensure successful collaboration.
- Trained, managed and motivated employees to promote professional skill development.
- Counted and balanced registers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Merchandise Associate
JCPenney
Arlington, Texas
10.2018 - 04.2021
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Ensured compliance with company policies regarding pricing and promotions.
- Assisted customers in locating desired items and provided advice on product features.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Developed creative display ideas that highlighted featured products in a visually appealing manner.
- Provided training and guidance for new employees in merchandising practices.
- Constructed aisle displays and arranged end caps to promote specific products.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
Education
High School Diploma -
Juan Seguin High School
Arlington, TX03-2020
Associate of Applied Science - Medical Diagnostics of Sonography
Tarrant County College
Fort Worth, TXSkills
- Verbal and written communication
- Energy efficiency
- Attention to detail
- Phone and email etiquette
- Multitasking and organization
- Teamwork and collaboration
- Decision-making
- Flexible and adaptable
- Analytical thinking
- Supervision and leadership
- Training & Development
- Planning
- Research and analysis
- Customer service skills
Certification
- Phlebotomy Certified (2019)
- EKG Certified (2019)
- CPR Certified (2019)
- Medical Billing and Coding Certified (2025)
- CT Certification (2025)
Timeline
Front Desk Medical Receptionist Lead
HearNow ENT Clinic
01.2025 - Current
Medical Assistant
HearNow ENT Clinic
01.2025 - Current
Real Estate Assistant (Weekends Only)
American Legend Homes
04.2024 - Current
Serivce and Engagement Team Lead
Target
07.2022 - 01.2025
Area Supervisor
Ross Dress for Less
04.2021 - 12.2022
Merchandise Associate
JCPenney
10.2018 - 04.2021
High School Diploma -
Juan Seguin High School
Associate of Applied Science - Medical Diagnostics of Sonography
Tarrant County College
Similar Profiles
Ashley LeonhardtAshley Leonhardt
Medical Assistant at Toledo Clinic EntMedical Assistant at Toledo Clinic Ent
Ivis LatudaIvis Latuda
Certified Medical Assistant at Houston ENT & Allergy ClinicCertified Medical Assistant at Houston ENT & Allergy Clinic
Christina FuscoChristina Fusco
Medical Assisting Extern at MercyOne ENT ClinicMedical Assisting Extern at MercyOne ENT Clinic
Julia GetteJulia Gette
Retail Preformance/Sales Operations Manager at Neiman MarcusRetail Preformance/Sales Operations Manager at Neiman Marcus
Charles HermesCharles Hermes
Senior Lecturer and Academic Advisor at University of Texas at ArlingtonSenior Lecturer and Academic Advisor at University of Texas at Arlington