ALEXZANDRIA TURNER
Customer Service
Cedar Hill,TX
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
4
4
years of professional experience
Work History
Security-Guard
Marksman
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV Systems
Fire Watcher
Guard Texas
07.2021 - 09.2023
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Performed visual inspection of work area for 2 years and evacuated operations and summoned authorities if hazardous conditions detected.
- Patrolled plant areas and noted and investigated unsafe conditions and practices to eliminate fire hazards.
- Investigated raw and combustible materials storage areas, took temperature and pressure readings from instruments and reported undesirable conditions or additional steps to correct conditions.
Customer Service Representative
Optum
12.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of 1-5 customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Department Manager
Fallas Paredes Discount Stores
11.2019 - 12.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
High School Diploma -
David W Carter High School
Dallas, TX05.2010
Skills
- Background Investigations
- First Aid Certified
- Security Procedures Knowledge
- Dispatch
- 10 Key
- Microsoft Word/Excel
- Excellent Communicator
Accomplishments
Attended a 2 hr. Book Club meeting and volunteered at Whose Book.
Certificate of PTA Meetings
Timeline
Security-Guard
Marksman
09.2023 - Current
Fire Watcher
Guard Texas
07.2021 - 09.2023
Customer Service Representative
Optum
12.2020 - 07.2021
Department Manager
Fallas Paredes Discount Stores
11.2019 - 12.2020
High School Diploma -
David W Carter High School
Similar Profiles
Kelly MullinaxKelly Mullinax
Area Security Office Center Officer at MarksmanArea Security Office Center Officer at Marksman
Verwanda WootenVerwanda Wooten
Security at MarksmanSecurity at Marksman
Norman KyddNorman Kydd
Security Officer at MarksmanSecurity Officer at Marksman
Christopher FannerChristopher Fanner
Business Account Manager at ITC SolutionsBusiness Account Manager at ITC Solutions
LaDonte DavisLaDonte Davis
Cook at Crescent Court HotelCook at Crescent Court Hotel