Alexzes Johnson
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Children's Dentistry
Las Vegas, NV
05.2020 - Current
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Used XLDent to document and maintain patient information and health background.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Provided diagnostic information by exposing and developing radiographic studies.
- Supported dentists during procedures, assisting dental fillings, permanent and temporary crowns and sealants.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Took dental images following strict patient protection rules, applying lead aprons.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Retail Associate
Mandalay Bay
Las Vegas, NV
02.2018 - 02.2020
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Supported loss prevention goals by monitoring shopper behavior.
- Promoted offerings by expression passion for company brand, products, services and solutions to customers.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Cashier/Team Member
Chipotle Grill
Las Vegas, NV
06.2016 - 12.2016
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Resolved issues quickly to maintain productivity goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Call Center Representative
Customer Contact Channels
Las Vegas, NV
01.2016 - 03.2016
- Resolved concerns with products or services to help with retention and drive sales.
- Processed debit and credit card and electronic check payments.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Educated customers on company systems, form completion and access to services.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
Customer Service Representative
Walmart
Klamath Falls, OR
09.2014 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Cosmetology
Marinello Beauty School
Las Vegas, NVBachelor of Arts - Film And Video Production
Art Institute of Las Vegas
Las Vegas, NVSkills
- Organization and Prioritization
- Inventory Management
- Customer Service
- Cash Handling
- Self-Motivated
- Interpersonal Communication
- Attention to Detail
- Organization and Time Management
- Data Entry
- Teamwork and Collaboration
Timeline
Dental Assistant
Children's Dentistry
05.2020 - Current
Retail Associate
Mandalay Bay
02.2018 - 02.2020
Cashier/Team Member
Chipotle Grill
06.2016 - 12.2016
Call Center Representative
Customer Contact Channels
01.2016 - 03.2016
Customer Service Representative
Walmart
09.2014 - 06.2015
Cosmetology
Marinello Beauty School
Bachelor of Arts - Film And Video Production
Art Institute of Las Vegas
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