Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexander (Aley) Denton

Maryville,TN

Summary

Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Taco Bell
Maryville, TN
03.2024 - 03.2025
  • I got my promotion from shift lead to AGM due to my exceptional management skills, and my ability to help the General Manager whenever it was needed.
  • I helped manage other site locations without a general manager temporarily.
  • Learned how to hire and interview employees through Talentreef, as well as properly coach and train them to be great employees.
  • Managed truck orders through McLane and budgeting of all kinds, such as repair and maintenance budgets, paper order budgets, smallware orders, and other budgets, etc. And kept all inventory organized and efficient.
  • I am capable of building a proficient schedule for the team through Tracks software.
  • Proficient in conducting whole store inventory counts and managing the team to use less or more depending on the results.
  • Handled customer complaints and inquiries, ensuring high levels of satisfaction.
  • Ensured compliance with company policies, procedures, and regulations.
  • Met business targets with streamlined operations strategies.

Shift Manager

Taco Bell
Maryville, TN
02.2023 - 03.2024
  • I ran the majority of closing shifts, opening shifts, and all other shifts.
  • Managed good ODT times, as well as ensuring quality food gets delivered out the window.
  • I became an expert in inventory counts, cash drawer management, and cleaning.
  • Directed shift team members to accomplish tasks efficiently.
  • Holding others, and even myself, accountable when needed for the best possible outcomes.
  • Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
  • Responded quickly and effectively to emergency situations as they arose.
  • Provided coaching and guidance to team members when necessary to improve performance.

Shift Manager

Fourteen Foods, Dairy Queen
Maryville, TN
05.2022 - 01.2023
  • Mastered crew member responsibilities before advancing to shift manager.
  • Gained proficiency in executing multiple tasks simultaneously.
  • Learned to swiftly make critical decisions as needed.
  • Maintained accurate records of labor allocation and financial distribution.
  • Acquired skills necessary for managing tasks typical to an Assistant Manager, focusing on truck orders.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Crew Member

Fourteen Foods, Dairy Queen
Maryville, TN
05.2021 - 05.2022
  • Demonstrated adaptability by excelling across multiple customer service areas.
  • During the winter months, I pushed myself to learn how to properly manage Chill and Grill on my own.
  • Adapted seamlessly to various roles and responsibilities during shifts.
  • Conducted meticulous and effective deep cleaning.
  • Prepared quality products while maintaining portion control and presentation within service goal times.

Education

High School Diploma -

Maryvile High School
Maryville, TN
05-2022

Some College (No Degree) - Biology

Roane State Community College
Harriman, TN

Skills

  • Employee training
  • Inventory management
  • Budget management
  • Customer service
  • Staff scheduling
  • Operational efficiency
  • Time management
  • Cash handling
  • Staff management
  • Multitasking capacity
  • Delegating work
  • Strategic planning skill

Certification

  • ServSafe Manager certified since junior year of high school, December of 2020.

Timeline

Assistant General Manager

Taco Bell
03.2024 - 03.2025

Shift Manager

Taco Bell
02.2023 - 03.2024

Shift Manager

Fourteen Foods, Dairy Queen
05.2022 - 01.2023

Crew Member

Fourteen Foods, Dairy Queen
05.2021 - 05.2022

High School Diploma -

Maryvile High School

Some College (No Degree) - Biology

Roane State Community College

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Alexander (Aley) Denton