Aleya Baksh
Elmont,NY
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Proudly offers talents in communication and organization while motivating a team that values the culture of Starbucks. Consistently recognized for hard work, attention to detail and goal achievement. Dedicated to providing highest standards or service and creating warm and welcoming environment for customers and fellow partners.
Overview
9
9
years of professional experience
Work History
Cashier
Elmont Deli
Elmont, NY
01.2015 - 05.2018
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Certified Makeup Artist
Freelance
07.2015 - 12.2016
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Demonstrated and explained use of different beauty products to educate customers.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Barista
Starbucks
West Hempstead, NY
01.2019 - 10.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service
Shift Supervisor
Starbucks
West Hempstead, NY/ Lynbrook, NY
10.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted performance reviews and provided staff with feedback and guidance.
- Worked additional shifts other stores within district to encourage and motivate other teams when help was needed.
Education
Diploma -
ELMONT MEMORIAL HIGH SCHOOL
Elmont, NY06.2014
Skills
- Deposit Verification
- Safety and Security Enforcement
- Suggestive Selling
- Encouraging Others
- Key Performance Indicators (KPIs)
- Monetary Transactions
- Production Efficiency
- Effective Listening and Communication
Timeline
Shift Supervisor
Starbucks
10.2021 - Current
Barista
Starbucks
01.2019 - 10.2021
Certified Makeup Artist
Freelance
07.2015 - 12.2016
Cashier
Elmont Deli
01.2015 - 05.2018
Diploma -
ELMONT MEMORIAL HIGH SCHOOL