Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aleyah Chan

Binghamton

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

19
19
years of professional experience

Work History

Customer Service/ Sales Specialist

Lowes Home Improvement Stores
04.2022 - 04.2025
  • Determined customer needs and interests to recommend [Product or Service] to customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Set and achieved company defined sales goals.

Small Business Owner

Everything Men's Clothing
01.2020 - 01.2021
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Designed business plan to define concept, short-term and long-term goals and strategies.

CNA

North Shore Hospital
02.2006 - 06.2013
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Education

Associates -

LaGuardia Community College
Long Island City, NY

Paralegal Degree - Paralegal Studies

Penn Foster Career School
Scranton, PA

No Degree - Counseling Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Customer needs assessment
  • Goal oriented
  • Conflict resolution
  • Customer segmentation
  • Interpersonal relationship development
  • Data entry
  • Adaptability and flexibility
  • Customer service
  • Customer engagement
  • Customer complaint resolution
  • Follow-up skills
  • Critical thinking
  • Complaint handling
  • Telephonic communication skills

Timeline

Customer Service/ Sales Specialist

Lowes Home Improvement Stores
04.2022 - 04.2025

Small Business Owner

Everything Men's Clothing
01.2020 - 01.2021

CNA

North Shore Hospital
02.2006 - 06.2013

Associates -

LaGuardia Community College

Paralegal Degree - Paralegal Studies

Penn Foster Career School

No Degree - Counseling Psychology

Southern New Hampshire University

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