Aleyah Coker
Lawrenceburg,TN
Summary
Dynamic leader with a proven track record at Ricks BBQ, adept in operations management and team building. Excelled in fostering employee loyalty, implementing cost-saving strategies, and enhancing customer relations. Skilled in inventory control and staff training, achieving significant efficiency improvements. Passionate about mentoring teams to exceed goals with a focus on substantial achievements. Open to more opportunities to further myself. Great with customers! Having been involved in customer service areas over the last 4 years has provided me with a lot of opportunities to learn how to properly handle customers issues accordingly and to their satisfaction, as well as to the satisfaction of the businesses I have worked with.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Ricks BBQ
09.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Shift Manager
Long John Silver's
10.2020 - 09.2022
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Excelled in every store position and regularly backed up front-line staff.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Team Member
KFC
10.2018 - 12.2018
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
N/A - N/A
Gateway Christian School
Lawrenceburg, TN05.2020
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Staff management
- Customer relations
- Staff training
- Inventory control
- Employee scheduling
Certification
Serv Safe certified
Timeline
General Manager
Ricks BBQ
09.2022 - Current
Shift Manager
Long John Silver's
10.2020 - 09.2022
Team Member
KFC
10.2018 - 12.2018
N/A - N/A
Gateway Christian School