Aleyah Durr
Dallas
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Remote Technical Support Representative
Axion
09.2022 - 11.2024
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Translated complex technical issues into digestible language for non-technical users
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Managed high levels of call flow and responded to technical support needs
Remote Customer Service Representative
FCR
04.2021 - 08.2022
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Cashier
Walmart
10.2019 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns
Education
High School Diploma -
Southwest Prepatory
Skills
- Staff Training
- Mac Systems
- Business Development
- Hardware Upgrades
- Data Recovery
- User Experience
- Desktop Support
- MS Office Proficiency
- Troubleshooting and Assistance
- Windows 10
Timeline
Remote Technical Support Representative
Axion
09.2022 - 11.2024
Remote Customer Service Representative
FCR
04.2021 - 08.2022
Cashier
Walmart
10.2019 - 06.2021
High School Diploma -
Southwest Prepatory
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