Aleyah Ogiste

• Oversaw the daily management of 1,000+ applications, while coordinating workflow between case managers and streamlining submissions to Florida Commerce for timely processing
• Earned promotion from administrative assistant to team leader by displaying high degree of management expertise
• Increased application accuracy and customer satisfaction by mentoring a high-performing team of case managers under Rebuild Florida Housing Repair and Replacement Program (HRRP)
• Reduced onboarding time by 15% through development of scalable training materials, templates, and documentation for new hires
• Enhanced program compliance and audit readiness by implementing streamlined record-keeping systems aligned with HRRP guidelines and regulatory standards
• Improved staff performance by 10% by designing training content that reflected company values, mission, and strategic direction
• Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
• Personalize your leadership approach to meet the unique needs and strengths of each team member, ensuring they are empowered to provide outstanding customer care.
• Provide ongoing coaching and feedback to develop team members’ skills in customer service, problem solving, and communication.
• Hold team members accountable for delivering exceptional service and achieving performance targets.

• Foster a positive, customer-focused team environment
• Managed complex travel logistics for senior leaders and coordinated high-impact programs and events with 500–1,000+ attendees

• Successfully orchestrated 7 mentoring programs by coordinating leaders, maintaining curriculums and program requirements
• Revitalized business operations by effectively allocating budgets, arranging schedules, and preparing monthly financial reports
• Strengthened cross-departmental communication by consistently delivering timely, clear, and actionable updates to teams and
leadership and maintaining strong attention to detail
• Increased organizational effectiveness by supporting system implementations, optimizing administrative workflows, and
maintaining a well-organized, fully functional office environment

• Optimized executive efficiency by organizing high-volume email inboxes, scheduling meetings, and updating our digital calendar
• Delivered superior customer service by screening calls, providing accurate information, and capturing detailed messages.
• Boosted client engagement by 15% by designing responsive, visually appealing websites
• Streamlined operations by providing actionable feedback during testing cycles in collaboration with the team
• Monitor, evaluate, and enhance team performance using key performance indicators (KPIs) to improve customer satisfaction and retention.