Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ALEYAH J. OLIVER

Springfield

Summary

Dedicated and compassionate individual with outstanding work ethic and zeal to learn new things and acquire new skills quickly. Looking to excel in a position that allows me to use my excellent customer service and leadership skills to provide customers relevant information and resources. . Motivated and empathetic psychology graduate with a Bachelor of Arts in Psychology with a minor in sociology I am looking to further my education and obtain a master's in Social work. Friendly and dedicated to developing strong and diverse customer relations while assuring a company meets its goals that always esteems the mission of a company and is dedicated to bringing hope to underserved individuals.

Overview

10
10
years of professional experience

Work History

Community Health Worker

Elderly United
08.2023 - 04.2024
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.
  • Collaborated with external organizations to coordinate health and social services.
  • Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
  • Improved community health by conducting assessments, identifying needs, and developing intervention plans.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.

Team Member

Panera Bread
04.2022 - 08.2022
  • Processed customer orders with a positive attitude and friendly greeting
  • Ensured customers received order at an accurate speed
  • Provided excellent and professional service to ensure guest satisfaction from arrival to meal wrap up
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers

Sales Associate

Footlocker
06.2018 - 03.2020
  • Operated cash register and money transactions
  • Assisted customers with sales
  • Stocked and organized shelves
  • Supported customers by answering questions about company merchandise, services, and policies

Front Desk Worker

Dolbeer Dry Cleaning
06.2014 - 12.2018
  • Greeted customers and assisted them with their dry-cleaning needs
  • Entrusted to opened and close store as needed
  • Maintained a clean, organized, and presentable working station
  • Answered phone calls
  • Organized and distributed orders

Education

B.A - Psychology, Sociology

Bowling Green State University
Bowling Green, OH
05.2023

H.S. Diploma -

Springfield Highschool
Springfield, Ohio
05.2017

Skills

  • SKILLS & ABILITIES
  • Strong written/verbal communication skills
  • Expert in providing services to interact with diverse populations calmly and professionally
  • Prestigiously elected for 3 renown collegiate leadership experiences
  • Skilled at meeting deadlines, timeliness, and personal responsibility to complete all assigned tasks
  • Experienced team player and peer collaborations
  • Referral Coordination
  • Service Coordination
  • Reasoning ability
  • Schedule Coordination
  • Resource advocacy

Interests

COLLEGIANT LEADERSHIP EXPERIENCE , Chapter President-Delta Sigma Theta Sorority Inc. 05/2021-05/2022 BGSU-Bowling Green Ohio Delegate tasks Oversee function of chapter Attend National Convention as voting delegate to represent chapter President of Kingdom M Powerment 05/2020-Present BGSU-Bowling Green Ohio Prepare agenda for monthly meetings Coordinate Campus involvement and volunteer opportunities Regional Representative-Delta Sigma Theta Sorority 11/2022-Present Elected to oversee 8 states in Delta Sigma Theta Sorority Inc. Undergraduate Chapters National member on Board of Directors-Midwest Ohio

Timeline

Community Health Worker

Elderly United
08.2023 - 04.2024

Team Member

Panera Bread
04.2022 - 08.2022

Sales Associate

Footlocker
06.2018 - 03.2020

Front Desk Worker

Dolbeer Dry Cleaning
06.2014 - 12.2018

B.A - Psychology, Sociology

Bowling Green State University

H.S. Diploma -

Springfield Highschool
ALEYAH J. OLIVER