ALEYAH J. OLIVER
Springfield
Summary
Dedicated and compassionate individual with outstanding work ethic and zeal to learn new things and acquire new skills quickly. Looking to excel in a position that allows me to use my excellent customer service and leadership skills to provide customers relevant information and resources. . Motivated and empathetic psychology graduate with a Bachelor of Arts in Psychology with a minor in sociology I am looking to further my education and obtain a master's in Social work. Friendly and dedicated to developing strong and diverse customer relations while assuring a company meets its goals that always esteems the mission of a company and is dedicated to bringing hope to underserved individuals.
Overview
10
10
years of professional experience
Work History
Community Health Worker
Elderly United
08.2023 - 04.2024
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Explained required eligibility applications to patients and helped complete applications for services.
- Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
- Helped vulnerable individuals navigate complex healthcare system.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Team Member
Panera Bread
04.2022 - 08.2022
- Processed customer orders with a positive attitude and friendly greeting
- Ensured customers received order at an accurate speed
- Provided excellent and professional service to ensure guest satisfaction from arrival to meal wrap up
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers
Sales Associate
Footlocker
06.2018 - 03.2020
- Operated cash register and money transactions
- Assisted customers with sales
- Stocked and organized shelves
- Supported customers by answering questions about company merchandise, services, and policies
Front Desk Worker
Dolbeer Dry Cleaning
06.2014 - 12.2018
- Greeted customers and assisted them with their dry-cleaning needs
- Entrusted to opened and close store as needed
- Maintained a clean, organized, and presentable working station
- Answered phone calls
- Organized and distributed orders
Education
B.A - Psychology, Sociology
Bowling Green State University
Bowling Green, OH05.2023
H.S. Diploma -
Springfield Highschool
Springfield, Ohio05.2017
Skills
- SKILLS & ABILITIES
- Strong written/verbal communication skills
- Expert in providing services to interact with diverse populations calmly and professionally
- Prestigiously elected for 3 renown collegiate leadership experiences
- Skilled at meeting deadlines, timeliness, and personal responsibility to complete all assigned tasks
- Experienced team player and peer collaborations
- Referral Coordination
- Service Coordination
- Reasoning ability
- Schedule Coordination
- Resource advocacy
Interests
COLLEGIANT LEADERSHIP EXPERIENCE
, Chapter President-Delta Sigma Theta Sorority Inc. 05/2021-05/2022
BGSU-Bowling Green Ohio
Delegate tasks
Oversee function of chapter
Attend National Convention as voting delegate to represent chapter
President of Kingdom M Powerment 05/2020-Present
BGSU-Bowling Green Ohio
Prepare agenda for monthly meetings
Coordinate Campus involvement and volunteer opportunities
Regional Representative-Delta Sigma Theta Sorority 11/2022-Present
Elected to oversee 8 states in Delta Sigma Theta Sorority Inc. Undergraduate Chapters
National member on Board of Directors-Midwest Ohio
Timeline
Community Health Worker
Elderly United
08.2023 - 04.2024
Team Member
Panera Bread
04.2022 - 08.2022
Sales Associate
Footlocker
06.2018 - 03.2020
Front Desk Worker
Dolbeer Dry Cleaning
06.2014 - 12.2018
B.A - Psychology, Sociology
Bowling Green State University
H.S. Diploma -
Springfield Highschool