Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Certification
forklift license
Timeline
Generic

Aleyah Jenae Brooks

Huntsville,AL

Summary

Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to problem solving. Applies excellent attention to detail and critical reasoning to successfully conduct experiments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manufacturing Quality Technician

Kohler Co
01.2022 - Current
  • Communicate regularly with operators as well as production management team to supply information regarding chemical and testing results and off-quality products while helping 30 presses run properly.
  • Performed required Calibration Procedures on Test Equipment that ensured accurate Test Results for consistent Top Quality Products.
  • Dedicated to exemplary quality assurance, facilitating production of quality products while running 2 rows.
  • Collaborate with plant personnel to produce superior quality products
  • Conducted Routine Inspection Audits of Equipment, Raw Materials and Finished Products to ensure that customers received In-Spec top quality products.
  • Prevent unsatisfactory products from reaching customers by examining materials for flaws and deviations from original product specifications
  • Quality technicians inspect, accept, or reject products for durability, function, customer satisfaction, and overall quality for 10 presses at once
  • Testing product samples, measuring and weighing items, removing faults, returning defect products, and reporting to supervisors
  • Making sure GMP is always being preformed.
  • Performed thorough inspections of incoming materials and outgoing products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
  • Maintained quality documentation and records for conformance with relevant standards.
  • Collaborated with production staff to improve processes, reduce defects and optimize quality.
  • Proposed corrective actions to address recurring quality issues.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Monitored production output to verify quality standards ahead of dispatch.
  • Tested and evaluated product precision against specifications to reduce discrepancies.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Developed and implemented quality control processes to meet product standards.
  • Tracked and analyzed product quality data to identify trends and insights.
  • Led root cause analysis to identify issues and propose targeted solutions.
  • Established quality-control testing models, procedures and specifications to uplift standards.
  • Carried out ad-hoc inspections to verify conformance with agreed standards.
  • Inspected products and machines to maintain quality and efficiency.
  • Inspected finished products for quality and adherence to customer specifications.
  • Made sure that products were produced on time and are of good quality.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Reported on findings and made proactive and targeted recommendation to senior leaders.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Selected material quantities or processing methods needed to achieve efficient production.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Reviewed production schedules and streamlined processes.
  • Tested selected products at specified stages in production process for performance characteristics or adherence to specifications.
  • Assisted engineers in developing, building, and testing prototypes and products.
  • Evaluated samples against standards by completing measurements, visual inspections, and other established tests.

Forklift Operator

Kohler Co
01.2020 - 01.2022
  • Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
  • Inspected them for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Received products using frequency scanners, unloaded shipments from trucks, and fulfilled and organized orders to streamline customer delivery processes.
  • Used handheld devices and computers to track inventory levels and completed audits to find and correct inaccuracies.
  • Moved large quantities of merchandise using carts, dollies, hand trucks, mobile power-propelled trucks, and other moving equipment.
  • Accepted delivered packages, verified products, and double-checked delivery totals to keep system records current and accurate.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Maneuvered forklift safely in congested and confined areas using good operator techniques while practicing GMPs.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Communicated with floor managers to determine merchandise placement.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Completed cycle counts and monthly inventory.
  • Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Weighed materials or products to record weight or other production data on tags or labels.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Prevented waste when transferring materials between transport containers and processing equipment.
  • Signaled workers to discharge, dump or level materials.
  • Hooked tow trucks to trailer hitches and fastened attachments with load lock practices.

Forklift Operator/Material Handler

Goodman Manufacturing
06.2018 - 11.2019
  • Assembled heating and air conditioning components together to create complete units.
  • Potential tasks may include, but not limited to: shooting screws, putting lids on boxes, scanning inventory, kitting parts, lifting and other general assembly tasks
  • Assemble parts and equipment as designated by assembly plans
  • Work on assembly lines to assemble complete units to achieve line cycle time demand
  • Maintain workspace in terms of organization and cleanliness
  • Ability to work in Team environment, communicate timely and accurately with co-workers and supervisors
  • Ability to work with limited supervision
  • Connect and test valves and hoses
  • Running quality checks while keeping pace of with production line
  • Process factory transfers within faculty warehouse and manufacturing areas
  • Operate powered tugger, and industrial trucks to load and unload materials and deliveries and move them to and from storage areas, machines and loading docks
  • Transport goods packed on pallets or in crates to designated areas safely
  • Ensure material is transported to correct locations
  • Ensure loads are secure at all times
  • Control damage and inventory
  • Ability to drive designated vehicle safely
  • Ability to utilize PKMS through RF scanning
  • Complete all required paperwork and turned it all in by end of each shift
  • Completed daily Pre &Post shift daily equipment/truck inspections
  • Attend and participate in daily safety meeting
  • Proper PPE and uniform must be worn at all times during each shift
  • Execute assignments within accurate time frame and safe manner
  • Follow instruction for operating equipment and keeping records
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Unloaded materials and goods at designated locations for best project availability.
  • Maneuvered forklift safely in congested and confined areas using good decision making and technique.
  • Removed orders from storage, wrapped, and staged for shipments.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Communicated with floor managers to determine merchandise placement.
  • Operated or tended automatic stacking, loading and packaging machines.
  • Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
  • Promoted operational efficiency by maximizing loads on each transfer.
  • Signaled workers to discharge, dump or level materials.

Machine Operator

Sanmina/SCI
03.2016 - 06.2018
  • Reading and understanding work instructions.
  • Be able to run all secondary equipment,(sonic weld, pad print, automated assembly equipment and any other secondary equipment.)
  • Visually and mechanically inspect parts and equipment with written and verbal instructions.
  • Met deadlines while increasing targets and quality goals by 30%.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Replenished materials and supplies as needed to maintain production.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Kept detailed production records and identified hold-ups.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Quickly shut down equipment in emergency situations following protocols.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Suggested specific ideas for process, productivity and safety improvements.

Delivery Driver

Jimmy Johns
11.2015 - 03.2017
  • Following proper practices for safety, while driving to set location as well as loading or unloading truck.
  • Communicating with dispatchers, drivers and other team members to make deliveries.
  • Meeting delivery deadlines.
  • Loading and unloading products and distributing them to correct destinations.
  • Obtaining client or customer signatures when needed
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Kept detailed records of deliveries and money received from customers.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Inspected load security and checked for damages.

Customer Service Representative/Cashier

Kroger's
10.2014 - 03.2017
  • Handling customer issues and managing conflicts.
  • Adhering to company policies and health, safety and employment standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Housekeeping

Alabama Cleaning Service
09.2013 - 10.2015
  • Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Customer and Personal Service Knowledge of principles and processes for providing customer and personal services.
  • This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Adhered to professional house cleaning checklist.
  • Dusted picture frames and wall hangings with cloth.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Operated electronic backpack vacuums and floor sweepers.
  • Worked on cleaning team to service hotels, offices, and other commercial buildings.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Server

Brookdale Senior Living
01.2012 - 09.2014
  • Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining chef's specialties; identifying appropriate wines; answering food preparation questions.
  • Stay updated on current menu choices, specialties and menu deviations, knowing if kitchen staff is running out of any items, etc.
  • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.
  • Keep kitchen staff informed by noting timing of meal progression.
  • Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars.
  • Respond to additional patron requirements by inquiring of needs; observing dining process.
  • Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
  • Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return.
  • Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons.
  • Contribute to team effort by accomplishing related results as needed.
  • Provide welcoming phone greeting and following Guest ordering procedures.
  • Conveying menu information through phone calls to Guests and giving accurate estimate of delivery time.
  • Perform basic cleaning tasks as needed or directed by supervisor.
  • Fill in for absent staff as needed.
  • Assist with special events as needed.
  • Adhere to grooming and appearance standards consistently.
  • Promptly address customer service issues and refer customers to management when necessary,

Education

Bachelor of Science - Human Resources Management

Athens State University
Athens, AL
12.2025

High School Diploma -

Virgil I. Grissom High School
Huntsville, AL
05.2013

Skills

  • Quality Assurance and Control
  • Specifications Knowledge
  • Maintaining Clean Work Areas
  • Testing Protocols
  • Stability Sampling
  • Calibration Standards
  • Documentation Skills
  • Regulatory Requirements
  • Testing Procedures
  • Corrective Actions
  • Compliance with GMPs
  • Active Listening
  • Reading Comprehension
  • Cash Handling, Housekeeping, Cleaning, Assembly Line, Assembly Worker
  • Report Preparation
  • Visual Inspection
  • Duty Assignments
  • Quality Auditing
  • Document Quality
  • Retrospective Quality Review
  • Line Inspection
  • QC Logbooks
  • Lean Manufacturing
  • Production Troubleshooting
  • System Corrections
  • Sample Checking
  • Drill Cutters
  • Defect Investigations
  • Word Processing
  • Monitor Quality Control
  • Remote Video Conferencing

Accomplishments

  • Time Management
  • Schedule Management
  • Forklift (3 years)
  • Custodial Experience
  • Busser
  • Recruiting
  • Microsoft Office
  • Inventory Control
  • Serving Experience
  • Warehouse Experience (4 years)
  • Delivery Driver Experience
  • Manufacturing
  • Materials Handling
  • Packaging
  • Order Picker
  • Order Picking

Additional Information

  • Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certification

  • CQT - Certified Quality Technician
  • QTC - Quality Technician Certification
  • Licensed forklift operator - 07/23/2021-07/22/2024

forklift license

I am a certified Industrial Vehicle Operator.

Timeline

Manufacturing Quality Technician

Kohler Co
01.2022 - Current

Forklift Operator

Kohler Co
01.2020 - 01.2022

Forklift Operator/Material Handler

Goodman Manufacturing
06.2018 - 11.2019

Machine Operator

Sanmina/SCI
03.2016 - 06.2018

Delivery Driver

Jimmy Johns
11.2015 - 03.2017

Customer Service Representative/Cashier

Kroger's
10.2014 - 03.2017

Housekeeping

Alabama Cleaning Service
09.2013 - 10.2015

Server

Brookdale Senior Living
01.2012 - 09.2014

Bachelor of Science - Human Resources Management

Athens State University

High School Diploma -

Virgil I. Grissom High School

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Aleyah Jenae Brooks