Aleycha Brown
Baltimore,MD
Summary
Proven in enhancing patient outcomes and satisfaction at A Gift From Virgo, I leveraged medical terminology knowledge and exceptional communication skills to reduce medication errors and improve care quality. Collaborated effectively across disciplines, achieving a notable increase in patient satisfaction and safety adherence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
CMT
A Gift From Virgo
08.2023 - Current
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
- Utilized advanced technology tools to accurately record data pertinent to each patient''s condition during hospitalization.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients, optimizing health outcomes.
- Improved patient satisfaction by consistently delivering high-quality care and compassionate support.
- Promoted a culture of safety within the healthcare setting through adherence to relevant protocols and guidelines.
GNA
Futurecare
08.2022 - 01.2024
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Upheld infection control and prevention policies across different patient-facing areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Housekeeping Aide
Future Care
03.2014 - 08.2022
- Prepared rooms with top-notch standards every time.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed soiled sheets, washcloths and towels.
- Trained other staff members by physically demonstrating complex tasks.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Assisted maintenance department with stripping, waxing and buffing of floors.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Dusted and polished surfaces to achieve attractive shine.
- Transported soiled linens to laundry facilities.
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
Customer Service Representative
Babies "R" Us
11.2011 - 09.2015
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Nursing
It Works Learning Center
Baltimore, MD08.2021
Paul Laurence Dunbar High School
Baltimore, MD06.2009
Skills
- Customer Service and Communication Skills
- Customer Support
- Paperwork Processing
- Telephone reception
- Customer Relations
- Medical terminology knowledge
- Vital Sign Monitoring
- Patient Feeding
- Medication Administration
- Infection Control
- Basic Life Support
- Healthcare ethics
- Patient Care
Timeline
CMT
A Gift From Virgo
08.2023 - Current
GNA
Futurecare
08.2022 - 01.2024
Housekeeping Aide
Future Care
03.2014 - 08.2022
Customer Service Representative
Babies "R" Us
11.2011 - 09.2015
Nursing
It Works Learning Center
Paul Laurence Dunbar High School