Aleyda Mercado
Charlotte,NC
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
Work History
Cashier
Chic-Fil-A
Charlotte, NC
03.2024 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer inquiries regarding store policies and procedures.
- Performed price verifications for special order requests.
- Greeted customers promptly and responded to questions.
- Collected payments and provided accurate change.
Receptionist
Mercado's Construction Clean Up
Charlotte , NC
01.2023 - 11.2023
- Scheduled space or equipment for special programs, meetings and conferences.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Coordinated pick-up and delivery of express mail services.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Coordinated meeting room bookings and arranged catering for meetings and events.
Education
High School Diploma -
North Meck Highschool
11201 Old Statesville Rd, Huntersville, NC 2807806-2022
Skills
- Product restocking
- Drawer balancing
- Returns processing
- Staff training
- Time management skills
- Clear communication
- Team collaboration
- Guest inquiries
- Dependability and reliability
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Chic-Fil-A
03.2024 - Current
Receptionist
Mercado's Construction Clean Up
01.2023 - 11.2023
High School Diploma -
North Meck Highschool
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