Hi, I’m
Aleyda Velasquez
Mastic Beach,NY
Summary
Efficient professional in healthcare support, known for high productivity and ability to complete tasks swiftly. Possess strong skills in medication dispensing accuracy, inventory management, and customer service. Excel in communication, teamwork, and adaptability, ensuring seamless operations within pharmacy/healthcare settings.
Overview
9
years of professional experience
1
Certification
Work History
CVS PharmacyBellport, New York
Lead Pharmacy Technician
05.2021 - Current
Job overview
- Entered prescription information into computer databases.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained proper storage and security conditions for drugs.
- Reviewed medical charts for appropriateness of prescribed medications.
- Advised physicians on proper dosages and forms of medicines based on individual needs.
- Processed insurance claims and resolved issues with coverage and payment.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Maintained accurate records of medication dispensing and inventory.
- Monitored controlled substances inventory and maintained compliance with regulations.
- Conducted regular audits of drug inventories to detect any discrepancies or irregularities.
- Developed and maintained positive relationships with patients and healthcare providers.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Dispensed appropriate medications while adhering to all state laws governing controlled substances.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Implemented and monitored compliance with pharmacy policies and regulations.
- Ordered supplies and restocked shelves when necessary.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Resolved problems relating to billing issues or incorrect medications dispensed.
- Handled customer complaints regarding medications or services provided by the pharmacy department.
- Trained new technicians in pharmacy procedures and customer service.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Maintained accurate patient records and updated prescription information as needed.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Implemented cost-saving measures to reduce inventory expenses.
- Maintained clean and organized pharmacy shelving and work areas.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Ensured that all medications were stored properly, following safety protocols.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Interpreted physician's instructions accurately when preparing prescriptions.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Provided customer service to patients by answering questions related to prescriptions, insurance coverage.
- Operated cash registers to accept payments from customers.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Safely followed state and store guidelines for proper medication disposal through StrongPak procedure.
- Adhered to policies and procedures to oversee drug disposal kiosk and manage its contents to package and return to company in charge for its proper handling.
- Filed annual documents and records in their respective folders.
Bobs FurnitureNesconset, New York
Office Associate
02.2021 - 04.2021
Job overview
- Greeted customers promptly and responded to questions.
- Promptly responded to customer emails, text messages to the company using their exclusive software
- Assisted customers in placing orders for their desired items and arranged deliveries to their homes
- Processed cash, check, and credit card transactions accurately and efficiently.
- Communicated effectively with coworkers to ensure smooth operations during shifts.
- Performed administrative duties such as filing paperwork and maintaining records.
- Assisted customers with returns or exchanges as needed.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Provided accurate information on product availability, pricing, and promotions.
- Processed customer payments quickly and returned exact change and receipts.
- Adhered to company policies regarding safety procedures while handling cash.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
Hubbard Sand and Gravel
Cashier/ sales associate
05.2019 - 01.2021
Job overview
- In charge of front desk
- Helping/ringing up customers
- Managing cash and card transactions
- Writing out tickets and delivery orders
- Picking up the phone for either a consultation, price check, or taking orders and scheduling their respective delivery method
- Helping homeowners with their projects, providing friendly customer service
- Coordinating and calling up deliveries in dispatch
- Ordering material for yard
- Sorting out tickets at end of day and closing up
- Welcomed customers, offering assistance to help find store items.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Built and maintained productive relationships with employees.
- Performed other duties as assigned by management.
- Ensured compliance with all safety regulations within the store environment.
- Followed company security procedures for handling large sums of money.
C-Twon Supermarkets
Cashier/Front End Manager
10.2015 - 06.2016
Job overview
- In charge of cash register, ring up and pack groceries,
- Provide customers with assistance when using WIC checks, when needing price checks, voids, etc.
- Greet customers in a friendly manner
- Keep work area/cash register and belt clean and free of any obstruction
- Answered customer inquiries regarding store policies and procedures.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Processed customer payments quickly and returned exact change and receipts.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted and balanced cashier drawers.
Education
Patchogue-Medford High School
High School
01.2015
University Overview
GPA: 96%
Skills
- Workflow optimization
- Problem-solving skills
- Point of sale systems proficiency
- Patient counseling
- Patient confidentiality
- HIPAA
- Team collaboration
- Works well in a fast-paced environment
- Always open to improvement
- Willing to learn
References
- Darren Reyes, Receptionist/ Front desk, Smilemakers 631-399-9292
- Michele Salmaggi, Staff Pharmacist, CVS Pharmacy 631-672-5813
- Marcos Carranza, Front End Manager, Hubbard Sand and Gravel, mc.hsg1612@yahoo.com, 6313836263
- Jose Moran, Laborer, Zorn Industries, 6318899350
Hobbies and Interests
- Art, I love drawing.
- Music, I like to play bass
- Church is very important to me.
Disclaimer
I hereby declare that the above furnished information is authentic to the best of my knowledge.
Field Of Interest
Healthcare
Languages
Spanish
Native/ Bilingual
Certification
- PTCB Certified Pharmacy Technician, September 30th 2022
Timeline
Lead Pharmacy Technician
CVS Pharmacy
05.2021 - Current
Office Associate
Bobs Furniture
02.2021 - 04.2021
Cashier/ sales associate
Hubbard Sand and Gravel
05.2019 - 01.2021
Cashier/Front End Manager
C-Twon Supermarkets
10.2015 - 06.2016
Patchogue-Medford High School
High School