Aleyna Rodriguez
Philadelphia,PA
Summary
Results-driven retail sales professional with expertise in customer service and product knowledge, consistently achieving and exceeding sales targets. Recognized for exceptional communication skills and a strong understanding of customer needs, leading to enhanced shopping experiences and increased loyalty. Proven track record of implementing strategic store layout improvements that optimize product visibility and streamline customer flow.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate
ALDI
Philadelphia, USA
08.2022 - 11.2024
- Operated POS systems to handle a variety of sales and return transactions.
- Verified integrity and correctness of incoming products during unloading.
- Handled cash registers, scanners, and computers effectively for processing sales.
- Transported goods to departments with hand trucks, hand jacks, and electric pallet jacks.
- Pulled items from stock using lift equipment, and added them to shelves or bins.
- Performed inventory audits to maintain accurate shelf stock.
- Executed floor moves, merchandising, display maintenance and housekeeping to ensure well-stocked sales areas.
- Established customer loyalty through exceptional service.
- Addressed inquiries about product specifications, costs, and availability.
- Facilitated resolution of customer concerns compliant with return policies.
- Ensured balanced cash drawers during shift transitions through precise monetary handling.
- Facilitated onboarding by instructing new team members on store operations.
Crew Member
Rita's Italian Ice
Philadelphia, USA
02.2022 - 03.2023
- Communicated daily specials through engaging presentations.
- Handled cash and card transactions efficiently, ensuring accurate processing.
- Coordinated preparation and presentation of meals matching detailed guest preferences.
- Managed concerns efficiently in professional settings.
- Enhanced operational efficiency by keeping the work area organized.
- Created a friendly environment to promote excellent customer interaction.
- Applied rigorous food safety protocols through accurate documentation on quality control checklists.
- Recorded and updated inventory data to maintain supply accuracy.
- Coordinated handling of upwards of 200 goods solo, achieving flawless execution under stringent timeframes.
- Operated a company booth independently at various events.
Call Center Representative
Ascensus
Philadelphia, USA
06.2021 - 02.2022
- Educated participants and plan sponsors on retirement and college savings benefits.
- Collaborated in team settings to enhance workplace productivity.
- Maintained accuracy by keeping databases up-to-date.
- Executed detailed evaluations of portfolios to maintain alignment with market benchmarks.
- Guided clients through understanding investment principles, including market behavior and portfolio management.
- Monitored client portfolios to align recommended investments with individual goals.
Crew Member
Target
Philadelphia, USA
11.2020 - 02.2021
- Prepared, packed, and sorted guest orders for shipment using appropriate materials.
- Met efficiency benchmarks in all areas of responsibility.
- Consistently met order deadlines to optimize guest satisfaction.
- Maintained workspace and equipment organization.
Lifeguard
American Pools
Philadelphia, USA
06.2018 - 09.2020
- Ensure compliance with water safety rules by alerting swimmers of potential dangers.
- Delivered first aid for injuries and performed lifesaving interventions as required.
- Ensured correct chemical levels in the pool before each session.
- Performed regular checks on recreational zones to maintain hygiene guidelines and clear debris.
Education
Associate's degree - Liberal Arts & Sciences
Community College of Philadelphia
Philadelphia, PA12.2024
Skills
- Cash handling
- Organization Skills
- Financial services
- Customer service
- Record and file management
- Decision-making
- Order fulfillment
- Problem-solving
- Attention to detail
- Multiple priorities management
- Relationship building
- Verbal and written communication
- Collaborative teamwork
- Time management
- POS system operation
- Computer skills
Certification
- First Aid Certification
- Lifeguard Training
- CPR Certification
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Associate
ALDI
08.2022 - 11.2024
Crew Member
Rita's Italian Ice
02.2022 - 03.2023
Call Center Representative
Ascensus
06.2021 - 02.2022
Crew Member
Target
11.2020 - 02.2021
Lifeguard
American Pools
06.2018 - 09.2020
Associate's degree - Liberal Arts & Sciences
Community College of Philadelphia