Aleyna Rosario
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction and loyalty at Crocs, adept in client account management and leveraging an outgoing personality to exceed sales targets. Skilled in inventory tracking and payment processing, consistently delivered exceptional service, contributing to significant revenue growth. I'm also goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. I'm also looking forward to expanding my experience in the medical industry by providing a collaborative environment to deliver excellent patient care.
Overview
3
3
years of professional experience
Work History
Sales Associate
Crocs
12.2022 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Dispatcher
B Towing
06.2021 - 05.2022
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored and tracked dispatch communication systems.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FL04.2025
High School Diploma -
Tohopekaliga High School
Kissimmee05.2022
Skills
- Client Account Management
- Payment Processing
- Customer Needs Assessment
- Order Processing
- Cash Register Operation
- Time Management
- Outgoing Personality
- Exceptional customer service
- Reliable and punctual
- Listening Skills
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Crocs
12.2022 - Current
Dispatcher
B Towing
06.2021 - 05.2022
Associate of Arts - General Studies
Valencia College
High School Diploma -
Tohopekaliga High School
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