Aleysha Lozano

• Developed and implemented strategies to increase verbal behavior, enabling clients to communicate needs more effectively.
• Ensured compliance with ethical standards and confidentiality requirements, safeguarding client trust and security.
• Promoted generalization of learned behaviors across various settings, ensuring clients' success beyond clinical environment.
• Adapted communication methods to meet each client's unique needs, facilitating clearer understanding and cooperation.

• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
• Worked as part of collaborative team with the BACB to implement programs to teach the client's skills.
• Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.

• Worked closely with front-end staff to assist customers.
• Operated cash register, collected payments, and provided accurate change. Trained new team members in cash register operation, stock procedures and customer services.
• Resolved customer concerns promptly, enhancing overall shopping experience.
• Learned roles of other departments to provide coverage and keep store operational.
• Processed refunds for worn, damaged, and broken merchandise.
• Assisted customers with product inquiries, promoting loyalty and satisfaction.

• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Delivered exceptional service to meet customers' prepared foods needs. Peeled, chopped and sliced produce for use in cold and cooked items.
• Cross-trained in other kitchen positions to support team and meet customer needs.

Some College (No Degree)