Aleysha Tirado
Orlando
Summary
Professional with strong expertise in administrative support and front office management. Adept at handling multi-line phone systems, scheduling appointments, and managing office supplies. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Receptionist Administrator/Technician
Uptown Eye Care
02.2022 - Current
- Facilitated onboarding of new staff by preparing workstations and necessary access credentials.
- Managed incoming phone calls professionally, ensuring accurate message taking and prompt response times.
- Increased customer satisfaction by promptly addressing inquiries or concerns related to eye care products and services.
- Handled patient check-in procedures smoothly while verifying necessary documentation such as insurance cards or referral forms.
- Collaborated with optometrists to ensure timely delivery of prescription eyewear and contact lenses.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Assisted optometrists with eye examinations, ensuring accurate results and a comfortable experience for patients.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with dilating patients or using eye medications when directed by optometrist.
Call Center Manager
Star Island Resort and Club
07.2012 - 02.2022
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Established strong rapport with VIP guests by providing personalized attention and anticipating their needs throughout their stay.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Medical Receptionist
Yunque Health Care
03.2010 - 06.2012
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for two physician PCP medical facility, scheduling appointments, and handling patient inquiries.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
- Demonstrated adaptability during software transitions, quickly learning new systems to maintain productivity levels throughout implementation periods.
Education
Bachelor Of Hospitality And Tourism Management - Business Administration And Management
UPR
Puerto RicoSkills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Phone and email etiquette
- Multitasking and organization
Certification
- Health Insurance Portability and Accountability Act Training Certificate-HIPAA Exams, Inc.or equivalent providers.
- Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute.
- Cardiopulmonary Resuscitation (CPR)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist Administrator/Technician
Uptown Eye Care
02.2022 - Current
Call Center Manager
Star Island Resort and Club
07.2012 - 02.2022
Medical Receptionist
Yunque Health Care
03.2010 - 06.2012
Bachelor Of Hospitality And Tourism Management - Business Administration And Management
UPR
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