Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

ALEYSSIA FIKE

Customer Service
KNOX,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

20
20
years of professional experience
10
10
years of post-secondary education

Work History

DELIVERY/CUSTOMER SERVICE

DDI/Spark
Seneca, PA
12.2022 - Current
  • Provide exceptional customer service by meeting on-time delivery goals
  • Ensure products are being delivered to the proper location
  • Communicate with customers to resolve inquiries and issues, ensuring high satisfaction rates.
  • Optimize delivery routes and timing, improving efficiency and customer experience.
  • Maintain precise expense records for tax compliance, enhancing financial accuracy.

OFFICE MANAGER/RECEPTIONIST

Reichard Water Works LLC
Remote
09.2021 - 12.2022
  • Manage approx. 30 incoming and outgoing phone calls daily, schedule bids/appointments, ensuring smooth office operations and client satisfaction
  • Create schedules, invoices, and handle banking transactions, maintaining financial accuracy and efficiency
  • Order parts, ensuring timely availability and reducing downtime in operations
  • Maintain social media presence, create promotions, and advertise, increasing online engagement and brand visibility
  • Manage office operations, handle client communications, and oversee financial transactions while maintaining company's digital presence and promotional strategies
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

CONTACT TRACER

Insight Global
Remote, PA
09.2020 - 07.2021
  • Enroll individuals in a confidential monitoring system to ensure accurate tracking and follow-up
  • Utilize Salesforce to document and manage critical information efficiently
  • Provided compassionate guidance on COVID-19 testing and vaccination, assisting individuals in locating appropriate healthcare resources and support services
  • Streamlined communication processes for both inbound and outbound calls, enhancing overall efficiency and effectiveness of the contact tracing program
  • Meticulously recorded and managed sensitive health information, ensuring data accuracy and maintaining strict confidentiality protocols
  • Implemented effective time management strategies to balance high caseloads while maintaining attention to detail in each investigation.

QUALITY ASSURANCE/CALL CENTER REPRESENTATIVE

Progressive Business Publications
Remote, PA
04.2017 - 08.2020
  • Conduct quality assurance assessments, ensuring high standards and accuracy in all processes
  • Engage CEOs, managers, and business professionals through outbound calls to discuss publication services
  • Accurately input and maintain data, ensuring proper notation and record-keeping
  • Achieved measurable improvements in customer satisfaction through diligent quality checks
  • Enhanced data accuracy and efficiency, contributing to overall operational effectiveness
  • Conduct comprehensive quality assurance assessments, ensuring publication services meet stringent standards for CEO and managerial clientele
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

BENEFITS CONSULTANT

Aflac
Brookville, Pennsylvania
03.2018 - 09.2018
  • Educate clients regarding company products
  • Seek new potential clients and cold call to inform & educate them on the benefits of the companies products
  • Answer questions regarding clients benefits
  • Provide individuals with proper documents & resources to sign up for and manage their benefits.
  • Stay up to date on current policy changes
  • Conduct presentations to companies and their employees

FRONT DESK ATTENDANT

Microtel Inn & Suites
Clarion, PA
01.2015 - 04.2017
  • Assist guests with reservations, check-in/out, and needs, ensuring smooth and efficient service
  • Prep breakfast bar and manage large groups during events, enhancing guest satisfaction
  • Managed guest check-ins/outs, reservations, and group accommodations
  • Maintained breakfast bar and assisted with housekeeping to ensure guest satisfaction
  • Provided personalized assistance to guests, addressing inquiries and resolving issues promptly
  • Collaborated with housekeeping to maintain room readiness
  • Streamlined reservation processes, enhancing efficiency during peak periods
  • Implemented effective communication strategies for large group management

FUEL ATTENDANT/MANAGER

WFH, Inc.
Knox
05.2011 - 01.2015
  • Deliver exceptional customer service, ensuring satisfaction and loyalty
  • Manage daily financial operations, including paperwork, banking, and safe verification
  • Develop and maintain employee schedules to optimize productivity
  • Managed fuel station operations, overseeing customer service, financial transactions, and inventory control
  • Implemented efficient scheduling and resolved conflicts
  • Streamlined store and Subway restaurant operations, optimizing inventory management and order processes
  • Ensured compliance with safety regulations
  • Led team of fuel attendants, fostering a positive work environment
  • Handled hiring, training, and performance management to enhance service quality

RECEPTIONIST/MEDICAL BILLER

Dialysis Clinic Inc.
Clarion, PA
07.2008 - 04.2011
  • Input medical data for billing, submit to insurance, and verify payroll, enhancing accuracy and efficiency
  • Streamlined patient check-in process, reducing wait times and improving patient satisfaction
  • Manage multi-line phone system, maintain patient records, and process insurance claims, ensuring accurate medical billing and efficient clinic operations
  • Coordinate patient check-ins/outs, liaise between medical staff and insurance providers, and maintain a welcoming clinic environment

PERSONAL CARE ASSISTANT

Golden Living Center
Oil City, PA
02.2005 - 07.2008
  • Support residents with daily activities, ensuring comfort and dignity
  • Administer medications accurately, maintaining compliance with healthcare standards
  • Record detailed patient information, ensuring accuracy and confidentiality
  • Adhere strictly to HIPAA regulations, protecting patient privacy
  • Foster independence and dignity among residents through personalized care plans, enhancing quality of life and promoting overall well-being

Education

BA - PSYCHOLOGY

Argosy University
Pittsburgh, PA
01.2010 - 01.2014

GENERAL STUDIES/DIPLOMA - undefined

Butler High School
Butler, PA
01.1995 - 01.2001

Skills

Complaint Handling

Client Relationship Building

Workflow Management

Escalation management

Call center experience

Customer satisfaction measurement

Computer Skills

Listening Skills

Excellent Communication

Data Entry

Appointment Scheduling

Patient confidentiality

Software

Salesforce

Zendesk

Five9

Grupo

Microsoft Word

Excel

Slack

Timeline

DELIVERY/CUSTOMER SERVICE

DDI/Spark
12.2022 - Current

OFFICE MANAGER/RECEPTIONIST

Reichard Water Works LLC
09.2021 - 12.2022

CONTACT TRACER

Insight Global
09.2020 - 07.2021

BENEFITS CONSULTANT

Aflac
03.2018 - 09.2018

QUALITY ASSURANCE/CALL CENTER REPRESENTATIVE

Progressive Business Publications
04.2017 - 08.2020

FRONT DESK ATTENDANT

Microtel Inn & Suites
01.2015 - 04.2017

FUEL ATTENDANT/MANAGER

WFH, Inc.
05.2011 - 01.2015

BA - PSYCHOLOGY

Argosy University
01.2010 - 01.2014

RECEPTIONIST/MEDICAL BILLER

Dialysis Clinic Inc.
07.2008 - 04.2011

PERSONAL CARE ASSISTANT

Golden Living Center
02.2005 - 07.2008

GENERAL STUDIES/DIPLOMA - undefined

Butler High School
01.1995 - 01.2001

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