Aleythia Monique Martinez
Alamo,TX
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Dillard's
McAllen, Texas
07.2024 - 02.2025
- Assisted customers with product selection and provided tailored recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays effectively.
- Collaborated with team members to enhance customer service quality.
Call Center Representative
T-Mobile Call Center
Mission, Tx
02.2024 - 04.2024
- Assisted customers with billing questions and account management tasks effectively.
- Handled escalated issues with professionalism to ensure customer satisfaction.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Personal Shopper
H-E-B Company
San Juan, Tx
08.2020 - 01.2024
- Processed orders efficiently, ensuring timely delivery of requested items to clients.
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained store cleanliness and organized merchandise displays effectively.
Education
Associates - Arts of Teaching Education
South Texas Community College
McAllen, Texas08-2026
Diploma - McAllen, Texas
McAllen Memorial High School
McAllen, Texas06-2020
Skills
- Customer service expertise
- Bilingual communication
- Cash handling proficiency
- Sales techniques
- Advanced technology skills
- Quick learner
- Goal-oriented focus
- Problem resolution
- Team collaboration
- Outgoing personality
References
- Gloria Gonzalez (956-655-9920)
- Maria Cortinas (956-467-7382)
- Clarissa Martinez (956-534-6785)
- Janice Gonzalez (956-616-7900)
Certification
South Texas College
Continuing, Professional and Workforce Education Certification of Completion
Employability Skills (Consisting of 80 hours of organized instruction) May 04, 2018
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Dillard's
07.2024 - 02.2025
Call Center Representative
T-Mobile Call Center
02.2024 - 04.2024
Personal Shopper
H-E-B Company
08.2020 - 01.2024
Associates - Arts of Teaching Education
South Texas Community College
Diploma - McAllen, Texas
McAllen Memorial High School
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