ALEZANDRA VELEZ
Tavares,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent customer service skills, fluent bi-lingual (spanish/english). Willing to learn new skills.
Overview
5
5
years of professional experience
Work History
Team Lead
Circle K DBA APEC LLC
03.2020 - 07.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Customer Service Representative
APEC LLC
12.2019 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Associate
Speedway Gas Station
07.2017 - 12.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Increased revenue by cross-selling and upselling products and services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Asuncion Rodriguez De Sala
Guayanilla, Puerto Rico05.2017
Skills
- Schedule Management
- Performance Monitoring
- Employee Evaluation
- Workplace Safety
- Quality Control
- Equipment Maintenance
- Invoice Verification
- Complaint Resolution
Languages
Korean
Elementary
Spanish
Native or Bilingual
Timeline
Team Lead
Circle K DBA APEC LLC
03.2020 - 07.2022
Customer Service Representative
APEC LLC
12.2019 - 09.2021
Customer Service Associate
Speedway Gas Station
07.2017 - 12.2019
High School Diploma -
Asuncion Rodriguez De Sala
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