Alezandria Tapanes
Salem,WI
Summary
Multi-talented professional with extensive experience in financial administration, business development, and operations leadership. Proven ability to optimize operational efficiencies and implement strategic business solutions. Successfully led projects that streamlined processes, reduced costs, and increased productivity across diverse teams. Strengths include critical thinking, analytical problem-solving, and effective communication, translating complex data into actionable insights for improved business outcomes.
Overview
8
8
years of professional experience
Work History
Senior Operations Analyst
Impact Networking, LLC
Lake Forest, IL
04.2024 - 12.2024
- Executed order to delivery processes for assigned customer portfolio.
- Facilitated customer meetings with retail clients to strengthen relationships.
- Collaborated across teams to enhance customer service quality.
- Managed stock allocations and addressed inventory constraints effectively.
- Coordinated collection of customer master data within SAP system.
- Maximized collaboration with customers through analysis-driven recommendations.
Deal Efficiency Manager
Impact Networking, LLC
Lake Forest, IL
08.2023 - 04.2024
- Presented at customer meetings to address needs of retail clients.
- Advocated for customers by managing service escalations and concerns.
- Ensured alignment of service execution with company strategy for superior customer experience.
- Collaborated with Sales, Customer Supply Chain, and internal teams to enhance service delivery.
Leasing Manager
Impact Networking, LLC
Lake Forest, IL
08.2021 - 08.2023
- Performed thorough analysis of product development data to enable informed decision-making.
- Collaborated with cross-functional teams to enhance clarity of product development health.
- Automated reporting processes to track critical metrics and showcase deliverable progress.
- Implemented process improvements and automation tools, boosting operational efficiency.
Senior Leasing Administrator
Impact Networking, LLC
Lake Forest, IL
12.2019 - 08.2021
- Advocated for customers to resolve service concerns and manage escalations effectively.
- Processed customer orders to align with company strategy for optimal customer experience.
- Collaborated with internal teams to enhance service execution and strengthen relationships.
- Leveraged communication skills to boost KPI ratings and fulfill service level requirements.
- Identified improvements to enhance effectiveness of order management processes.
- Operated within established deadlines in a dynamic, fast-paced environment.
Leasing Administrator
Impact Networking, LLC
Lake Forest, IL
08.2016 - 12.2019
- Resolved service concerns by advocating on behalf of customers and managing escalations.
- Cultivated collaborative relationships with internal teams to guarantee service excellence.
- Participated in customer meetings to present updates and address issues as necessary.
- Maximized Key Performance Indicator (KPI) ratings through effective communication strategies.
- Managed gathering of customer master data in SAP for accurate processing.
- Delivered continuous improvements in order management activities utilizing Lean tools.
Education
Bachelor of Administration - Business Administration And Management
Dominican University
River Forest, IL05-2016
Skills
- Integration of ERP and CRM systems
- KPI tracking and performance evaluation
- Efficiency optimization and cost management
- Lean practices for continuous improvement
- Leadership in cross-functional teams
- Customized dashboard solutions
- Decision-making based on data analysis
- Alignment of systems through data integration
- Designing end-to-end processes
- Mapping processes with documentation
- Collaboration across functional areas
- Problem-solving expertise
- Analytical thinking capabilities
- Improvements in business operations
- Support for sales initiatives
- Development support for business growth
Affiliations
- Dominican University Women's Basketball Alum | 2012-2016
Accomplishments
- Leasing Admin Employee of the year | 2018
Timeline
Senior Operations Analyst
Impact Networking, LLC
04.2024 - 12.2024
Deal Efficiency Manager
Impact Networking, LLC
08.2023 - 04.2024
Leasing Manager
Impact Networking, LLC
08.2021 - 08.2023
Senior Leasing Administrator
Impact Networking, LLC
12.2019 - 08.2021
Leasing Administrator
Impact Networking, LLC
08.2016 - 12.2019
Bachelor of Administration - Business Administration And Management
Dominican University
References
References available upon request.
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