Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Alezia Baynes

Fredericksburg,USA

Summary

Skilled Operations Administrator holds a solid 9+ years of experience in management roles, adept at maintaining seamless workflows and overseeing office operations. Demonstrates exceptional skills in staff management, training, and customer service within a retail environment. Known for outstanding organizational and administrative abilities, with proficiency in Google and Microsoft Suites.

Overview

7
7
years of professional experience

Work History

Operations Administrator

Grace Church
01.2022 - 02.2024
  • Implement and maintain efficient office organization systems to streamline daily operations, improve productivity, and ensure all administrative tasks are completed accurately and in a timely manner
  • Implement efficient systems to track and manage office supplies inventory, ensuring timely reordering and cost savings for Grace Church
  • Coordinate and oversee volunteer recruitment and training programs to ensure sufficient support for various events and activities organized by Grace Church
  • Implement and oversee safety protocols and procedures to ensure a safe and secure environment for employees, visitors, and volunteers at Grace Church
  • Develop and implement safety protocols and emergency preparedness plans to ensure the well-being of staff, volunteers, and visitors at Grace Church, in compliance with regulatory standards and best practices
  • Enhance communication and coordination among different departments within Grace Church to promote a cohesive working environment and efficient workflow for all operations
  • Develop and implement strategies to enhance communication and collaboration among different departments within Grace Church, fostering a cohesive and efficient work environment.

Store Manager

UPS
11.2020 - 12.2022
  • Implementing innovative strategies to optimize store operations and drive sales growth, such as leveraging data analytics for inventory management and customer insights, and collaborating with marketing teams to enhance customer engagement
  • Implementing cost-saving measures to optimize operational expenses while maintaining high standards of customer service and employee satisfaction
  • Developing and implementing employee incentive programs to improve staff motivation and performance, leading to increased productivity and customer satisfaction for UPS stores
  • Developing and implementing training programs for staff to enhance their product knowledge, customer service skills, and operational efficiency, ensuring a high level of performance and motivation among team members
  • Conducting regular store audits to ensure compliance with company policies and procedures, as well as identifying areas for improvement in operational efficiency and customer service at UPS stores
  • Leading sustainability initiatives within the store to reduce environmental impact, such as implementing recycling programs, energy-efficient practices, and promoting eco-friendly products to align with UPS's commitment to corporate social responsibility
  • Utilizing customer feedback to identify areas for improvement in store operations and implement strategic changes to enhance overall customer satisfaction and loyalty at UPS stores.

Senior Operations Admin-HR

Fedex
09.2018 - 11.2020


  • Implementing effective communication strategies to ensure all package handlers are informed of HR policies, procedures, and updates in a timely manner, fostering a transparent and collaborative work environment at Fedex
  • Conducting regular training sessions for package handlers on HR policies, procedures, and compliance requirements to ensure a knowledgeable and compliant workforce, ultimately leading to improved operational efficiency and reduced risks for Fedex
  • Collaborating with operations managers to identify opportunities for process improvement and efficiency in HR operations, leading initiatives to streamline administrative tasks and enhance overall department productivity at Fedex
  • Developing and implementing innovative HR initiatives tailored to the unique needs of package handlers, such as wellness programs, career development opportunities, or recognition programs, to enhance employee satisfaction and retention at Fedex
  • Developing and implementing diversity and inclusion initiatives within the HR operations, ensuring a more inclusive and equitable workplace environment at FedEx, which can lead to improved employee morale, retention, and productivity
  • Analyzing data on package handler performance and turnover rates to identify trends and make data-driven recommendations for improving HR strategies and processes at Fedex, ultimately contributing to cost savings and increased employee retention
  • Collaborating with senior leadership at Fedex to analyze operational data and trends, providing strategic recommendations to optimize HR processes, foster employee engagement, and drive business performance within the package handling operations.

Assistant Store Manager

Walmart
09.2017 - 11.2018
  • Implement employee engagement initiatives to boost team morale and increase productivity, such as organizing teambuilding activities, recognition programs, and feedback sessions
  • Implement strategies to optimize store layout for improved customer flow and product visibility
  • Develop and implement strategies to optimize store layouts and merchandise displays for maximum sales impact, considering market trends and customer preferences
  • Develop and implement sales strategies to drive store revenue and meet or exceed sales targets, leveraging market trends and competitor analysis
  • Leverage data analytics tools to analyze sales performance, customer buying behaviors, and inventory levels to make informed decisions on product placement and store layout adjustments for increased revenue generation
  • Analyze store performance data to identify areas of improvement and develop action plans to increase efficiency and profitability, providing valuable insights to drive business growth and success in the competitive retail market
  • Collaborate with the regional HR team to identify and address talent development needs within the store, including implementing training programs and performance management initiatives to foster career growth and retention among associates.

Cashier/Trainer/Catering

Chick-Fil-A
09.2016 - 08.2017
  • Develop and implement innovative approaches to enhance customer experience and satisfaction, leading to increased customer retention and loyalty for Chick-Fil-A
  • Provide exceptional training to new cashiers and catering team members, ensuring they are equipped with the necessary skills and knowledge to deliver top-notch service to Chick-Fil-A customers
  • Create and maintain a positive and inclusive work environment at Chick-Fil-A, fostering teamwork and collaboration among cashiers, trainers, and catering team members to enhance overall employee morale and productivity.

Education

High School Diploma -

Osbourn Park High School
Manassas, VA
06.2016

Skills

  • Organizational skills
  • Management/leadership skills
  • Training skills
  • Customer service
  • Microsoft Suites
  • Google Suites
  • Administrative skills
  • Office Organization
  • Operations Management
  • Schedule Coordination
  • Crisis Management
  • Staff Development and Training

References

  • Keith Carmichael, SPECIAL PROJECTS AND PR MANAGER, (301)861-6508
  • Travis R. Lightfoot, AUDIO, VIDEO, LIGHTING SPECIALIST, (571)214-3371
  • Diane Pickney, EXECUTIVE ASSISTANT, (804)357-9750
  • Aziza Avant, CEO, (571)229-7160

Timeline

Operations Administrator

Grace Church
01.2022 - 02.2024

Store Manager

UPS
11.2020 - 12.2022

Senior Operations Admin-HR

Fedex
09.2018 - 11.2020

Assistant Store Manager

Walmart
09.2017 - 11.2018

Cashier/Trainer/Catering

Chick-Fil-A
09.2016 - 08.2017

High School Diploma -

Osbourn Park High School

Similar Profiles

CREATE PROFILE
Alezia Baynes