Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alfa Trejo

Sylmar,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

24
24
years of professional experience

Work History

Department Administrator

SCPMG Obstetrics And Gynecology
08.2017 - Current
  • Manage the delivery of nursing services and out-patient care, for a large volume clinical setting, which are integrated with business plans and meet or
    exceed cost, quality, clinical and utilization standards and performance measures.
  • Ensure that services meet members' physicians and internal clients' needs in a changing, competitive health care
    market.
  • Manage, coordinate service delivery and/or programs assigned to assistant manager(s).
  • Develop strategic/business plans to achieve integrated services across the continuum of care.
  • Manage and ensure continuous improvement of all clinical practices, services and operations by designing and
    implementing systems, processes and methods to evaluate and improve patient care across the continuum of care.
  • Ensure Assistants and staff provide the highest quality of care and are in compliance with the Nurse Practice Act,
    NCQA, TJC, federal, state, and local requirements.
  • Collaborate with physicians and other health care providers in establishing, implementing, maintaining and
    evaluating/improving patient care and quality service standards to meet members' and internal clients' expectations.
  • Act as a patient advocate resolving patient care issues.
  • Design and evaluate processes to improve systems and patient care results across the continuum of care.
  • Develop and manage budgets and resource allocations.
  • Monitor financial performance and identifies and implements strategies to reduce costs and improve quality of
    care/service.
  • Determine the appropriate staff mix for department and develops processes to screen, interview, hire, train, and
    maintain the competency of all department staff.
  • Provide on going staff development.
  • Develop, implements and monitors departmental policies and procedures which support the organization's
    goals/business objectives and ensures they are met.

Clinical Nurse Per Diem

RR UCLA
02.2000 - Current
  • Provide excellent direct nursing care and service to Neuroscience Unit population
  • Mentor to new nursing staff, fostering professional growth and team building within the unit.
  • Review patient health status and develop individualized care plans.
  • Maintain patient confidentiality by protecting unauthorized access to personal information.
  • Administer medications and treatments to manage patient's condition.
  • Participate in quality improvement initiatives to improve patient care.
  • Explain side effects from medications and provided in-depth education to patients on diabetes, asthma, cancer, and other diseases.
  • Maintain strong working relationships with physicians and ancillary staff, fostering a collaborative approach to patient care delivery.

Assistant Department Administrator

SCPMG Behavioral Health
02.2016 - 08.2017
  • Develop Nursing Care Services for Behavioral Health Clinic.
  • Develop nursing workflows to assist providers in the provision of care.
  • Supervision of daily operations including ensuring that staff provide the highest
  • quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, and
  • federal, state and local requirements.
  • Implementation and maintenance of patient care and quality service standards to meet
  • members' and internal clients' expectations.
  • Patient advocate - Service recovery and resolve patient care issues.
  • Recommendation and evaluation of processes to improve systems and patient care
  • results across the continuum of care.
  • Assistance in developing and monitoring budgets and resource allocations.
  • Monitoring of financial performance and identification and recommendation of
  • strategies to reduce costs and improve quality of care/service.
  • Screening, interview, hire, train, and maintain the competency of all department staff.
  • Assistance in providing on going staff development.
  • Implementation and monitoring of departmental policies and procedures which
  • support the organization's goals and business objectives and ensures they are met.
  • Collaboration with physicians, department chief and manager in developing the appropriate level of patient services and the day-to-day operations of the department.
  • Assistance in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.


Assistant Department Administrator

SCPMG Pediatrics
10.2011 - 02.2016
  • Supervision of daily operations including ensuring that staff provide the highest quality of care and are in compliance with the Nurse Practice Act, NCQA, TJC, and federal, state and local requirements.
  • Implementation and maintenance of patient care and quality service standards to meet members' and internal clients' expectations.
  • Patient advocate - Service recovery and resolve patient care issues.
  • Recommendation and evaluation of processes to improve systems and patient care results across the continuum of care.
  • Assistance in developing and monitoring budgets and resource allocations. Monitoring of financial performance and identification and recommendation of strategies to reduce costs and improve quality of care/service.
  • Screening, interview, hire, train, and maintain the competency of all department staff. Assistance in providing on going staff development.
  • Implementation and monitoring of departmental policies and procedures which support the organization's goals and business objectives and ensures they are met. Collaboration with physicians, department chief and nursing manager in developing the appropriate level of patient services and the day-to-day operations of the department.
  • Assistance in managing and resolving human resource, labor relations, employee and department safety, and risk management issues.

Education

Master of Science - NURSING LEADERSHIP AND ADMINISTRATION

Mount Saint Mary's University
Los Angeles, CA
05.2016

Bachelor of Science - Nursing

National University
La Jolla, CA
05.2011

Skills

  • Operational Improvements
  • Resource Planning
  • Process Improvement
  • Policy Management
  • Service Quality Standards
  • Teamwork and Collaboration
  • Interpersonal Communication

Timeline

Department Administrator

SCPMG Obstetrics And Gynecology
08.2017 - Current

Assistant Department Administrator

SCPMG Behavioral Health
02.2016 - 08.2017

Assistant Department Administrator

SCPMG Pediatrics
10.2011 - 02.2016

Clinical Nurse Per Diem

RR UCLA
02.2000 - Current

Master of Science - NURSING LEADERSHIP AND ADMINISTRATION

Mount Saint Mary's University

Bachelor of Science - Nursing

National University

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Alfa Trejo