Alfarooq Aljanabi
Sterling,United States
Summary
Highly motivated Individual with a strong customer focus and the motivation to deliver exceptional results
Overview
6
6
years of professional experience
Work History
Universal Banker
M&T Bank
08.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Commission Sales Specialist
Nordstrom
11.2021 - Current
- I drive sales by delivering the highest standards of customer service
- Building relationships with customers and maintaining a client book
- Exceeding my yearly goals by utilizing both in-store and digital selling tools
- Provided exceptional customer service and product knowledge to drive customer satisfaction and loyalty
- Developed and maintained strong relationships with clients to generate repeat business
- Actively participated in sales training and product knowledge sessions to stay up-to-date on industry trends and best practices
- Developed and maintained relationships with new and existing clients to drive repeat business and meet revenue goals
- Participated in ongoing product training sessions to stay informed about the latest trends and updates in the industry
- Collaborated with team members to create visually appealing product displays and promotional materials, contributing to an inviting and engaging shopping environment
- Utilized CRM system to track customer interactions, follow up on leads, and manage sales pipeline
- Utilized product knowledge and persuasive selling techniques to upsell and cross-sell merchandise, resulting in increased average transaction value
- Demonstrated exceptional customer service skills by addressing inquiries, resolving complaints, and ensuring a positive shopping experience.
Commission Sales Associate
Bloomingdale's
04.2021 - 11.2021
- Developed and maintained relationships with new and existing clients to drive repeat business and meet revenue goals.
- Participated in ongoing product training sessions to stay informed about the latest trends and updates in the industry.
- Collaborated with team members to create visually appealing product displays and promotional materials, contributing to an inviting and engaging shopping environment.
- Utilized CRM system to track customer interactions, follow up on leads, and manage sales pipeline
- Utilized product knowledge and persuasive selling techniques to upsell and cross-sell merchandise, resulting in increased average transaction value
- Demonstrated exceptional customer service skills by addressing inquiries, resolving complaints, and ensuring a positive shopping experience
Nikon Experience Expert
Best Buy
03.2019 - 04.2021
- Introducing customers to the brand and showing them new products and how to use them
- Creating and teaching photography classes in the store to help introduce and teach photography to customers and at the same time ensuring sales and productivity
- Provided in-depth product knowledge and hands-on demonstrations of Nikon cameras and accessories to customers in-store
- Conducted personalized consultations to understand customers' photography needs and recommend the best Nikon products for their preferences
- Hosted Nikon workshops and training sessions to educate customers on using camera features and photography techniques
- Assisted with product merchandising and inventory management to ensure a visually appealing and well-organized Nikon display
- Developed strong relationships with customers through exceptional service and follow-up support to drive sales and build brand loyalty
- Acted as primary point of contact for team members, addressing any issues or concerns to foster a positive work environment.
Team Lead / Key Holder
Sunglass Hut
01.2019 - 12.2019
- Acted as primary point of contact for team members, addressing any issues or concerns to foster a positive work environment.
- Facilitated training sessions for new hires, ensuring all team members were knowledgeable on company policies and procedures
- Responsible for opening and closing store, including managing cash handling and security protocols as Key Holder
- Collaborated with management to create weekly schedules, balancing team members' availability and store needs
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT09.2026
Skills
- Customer Service
- Time Management
- Employee Training
- Problem Solving
- Team leading
- Sales
Timeline
Universal Banker
M&T Bank
08.2024 - Current
Commission Sales Specialist
Nordstrom
11.2021 - Current
Commission Sales Associate
Bloomingdale's
04.2021 - 11.2021
Nikon Experience Expert
Best Buy
03.2019 - 04.2021
Team Lead / Key Holder
Sunglass Hut
01.2019 - 12.2019
Bachelor of Science - Cloud Computing
Western Governors University
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