ALFINETTE HAYDEN
Fort Lauderdale,FL
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spectra Holdings Group
Oakland Park, FL
12.2020 - Current
- Registered businesses with the Florida Department of State Division of Corporations.
- Successfully obtained Employee Identification Numbers for the varied business establishments
- Acquired necessary local licenses for business operations in respective cities
- Ensured full legal compliance by securing all essential State and County licenses for business operation
- Implemented necessary communication methods for effective business operations
- (IE, internet, Voip services, POS Systems)
- Apply for Florida Lottery, FPL, Waste Management services to complete the openings of the businesses
- Facilitated communication with clients through various channels including phone, text, email and direct contact in person.
- Managed client records by organizing and maintaining accurate documentation, both electronically and in hard copy format.
Adecco/Bosch LLC./Emergency Specialist/Subject Matter Expert
Jun 2019- Dec 2020
- Managed SOS, Emergency, and Tow services for BMW, Rolls Royce, Toyota, and Mini Cooper vehicles.
- Managed account inquiries while facilitating new account setup
- Managed email correspondence for BMW and Rolls Royce.
- Trained new agents and monitored them before they were released on the floor
- Provided customer support assistance to live agents
- Managed customer and system tickets by promptly addressing and resolving them
Telereach/Customer Service Billing agent
Feb 2018-Feb 2019
- Successfully addressed high volume inbound customer service calls for Gatehouse Media (newspapers)
- Managed customer transactions through credit card processing system
- Trained and coached agents to effectively handle customer inquiries
Atmos Nation LLC/ Customer Support Manager
Jan 2012-Feb 2018
- Handled inbound and outbound calls, responded to Live Chat and email inquiries for personal vaporizers
- Resolved issues related to package delivery for customers
- Executed electronic troubleshooting activities to diagnose and fix equipment malfunctions.
- Assisted in the onboarding process by guiding and supporting new team members
- Oversaw resolution of various employee concerns.
- Provided prompt resolution to all customer complaints and concerns
- Ensured effective handling of chargebacks, refunds, and retention for maximum customer satisfaction.
- Served as the point person for retail and wholesale clients at the front desk
- Led the creation and management of instructional videos showcasing Atmos vaporizers usage on YouTube
- Contributed towards organizing and managing trade show events
- Responded to and resolved Better Business Bureau inquiries
Palms MRI Diagnostic Imaging Center
Aug 2010 to Aug 2011
- Managed contracting process by overseeing credentialing of providers and negotiating favorable terms.
- Encoded patient accounts for medical billing purposes
- Coordinated patient schedules and appointments to maximize clinic efficiency
Education
Associates of Science - Medical Insurance Billing and Coding
Everest University- Lakeland, Florida
Lakeland, FL05.2010
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft Office
- Proficient in Microsoft Access
- Proficient in Microsoft PowerPoint
- Proficient in Outlook
- Proficient in Gmail
- Proficient in medical billing software
- Office support experience
- Customer service experience via telephone
- Customer service experience via Internet
- Customer service experience via Postal mail
- Customer service experience via Live chat
- Active Listening
- Critical Thinking
- Social Perceptiveness
- Decision-Making
- Attention to Detail
- Multitasking
- Time Management
- Microsoft Office
- Remote Office Availability
References
References are available upon request.
Certification
- Notary Public
Languages
English
Full Professional
References
References available upon request.
Timeline
Spectra Holdings Group
12.2020 - Current
Adecco/Bosch LLC./Emergency Specialist/Subject Matter Expert
Telereach/Customer Service Billing agent
Atmos Nation LLC/ Customer Support Manager
Palms MRI Diagnostic Imaging Center
Associates of Science - Medical Insurance Billing and Coding
Everest University- Lakeland, Florida
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