Alfonse Diaz
Honolulu,HI
Summary
Highly reliable and focused individual with a strong record of exemplary customer service of 17+ years. Able to work independently with little to no supervision or as a team member.
Overview
21
21
years of professional experience
Work History
Behavioral Health Specialist
Hawaii Army National Guard
12.2003 - 12.2021
- -Collected and record psychosocial and physical data.
- -Assisted with care and treatment of psychiatric, drug, and alcohol patients.
- -Counseled clients / patients with personal, behavioral, or psychological issues, under the supervision of a psychiatrist, psychiatric nurse, social worker, or a psychologist.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- -Assisted the Company Commander with the Behavioral Health Program, conducting monthly walkabouts in the 29th Brigade Support Battalion and providing services and resources to soldiers in order to meet their needs.
- -Completed Basic Leader Course in March 2014, at the 298th Regional Training Institute at Waimanalo
- -Selected by Company Commander as a certified Unit Prevention Leader, validating unit's quality, adherence to standards, and enforced the Army's zero-tolerance drug policy
- -Attended inactive-duty training: 1 weekend per month
- -Attended Annual Training: 2 weeks in the summer; tours include Tripler Army Medical Center, Pohakuloa Training Area in Hilo, Hawaii, and Camp Roberts, California
Supply Technician
Hawaii Army National Guard
03.2021 - 07.2021
- -Served as the Supply Technician in Charlie Company, 29th Brigade Support Battalion, as an assistant to the Unit Supply Sergeant
- Able to cut work orders currently in the unit property book, and generate dispatches of rolling stock to include M1097 HMMWV, M997A3 Field Litter Ambulance, and M1083 5-Ton Truck Cargo Without Winch.
- -Selected as one of the few NCO's in the battalion to create NCOMP (Non-Combat Maintenance Plan) for relevant rolling stock, to include generators
- Completed NCOMP's for 70 rolling stock and 7 generators for three companies with 100% accuracy.
- -Possesses a working knowledge of ISM (Installation Support Modules), for CIF (Central Issue Facility).
- -Processed, received, and inventoried issued gear requests with 100% accuracy for 3 incoming soldiers totaling $15,104.62.
- -Processed, received, and inventoried issued gear turn-ins with 100% accuracy for 3 outgoing soldiers, totaling an estimate of $15,000. -Received and inventoried Class II (clothing) & Class VIII (medical) supplies from the Property Fiscal Office, totaling an estimate of $2,000.00 with 100% accuracy
- -40 hour work week: every other Monday: 8 hours; Tuesday-Friday: 9 hours
Restaurant Delivery Receiver
Nordstrom Ala Moana
05.2016 - 08.2020
- -Received and escorted vendors that will deliver for the day.
- -Ensured accuracy and quality of product being received, with $20,000 worth of shipment, per week.
- -Stored shipment efficiently in various appropriate storage areas, to include walk-in refrigerators and dry storage, with old product being used first
- -Notified manager on duty if there are any discrepancies with shipment.
- -Assisted with other duties, to include dishwasher and prep cook.
- -40-hour work week, 6:00 AM to 2:00 PM, Flexible days
Restaurant Expeditor
Nordstrom Ala Moana
02.2016 - 04.2016
- -Provided exceptional service by ensuring that food and beverage items are correctly delivered to customers, with a restaurant capacity of 200 people.
- -Possessed outstanding communication skills, and acted as a liaison between the front and the back of the house.
- -Demonstrated knowledge and enthusiasm about the restaurant's menu and products.
- -Supported other areas of the restaurant as requested, such as answering telephones and completing financial transactions.
- -35-hour work week, 9:00 AM to 4:00 PM, Flexible days
Dishwasher
Nordstrom Ala Moana
04.2022 - Current
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Maximized dishwasher efficiency by regularly inspecting and performing minor maintenance on the machine when necessary.
Restaurant Busser
Nordstrom Ala Moana
02.2008 - 02.2016
- Demonstrated exceptional responsibility for the general upkeep of the restaurant, with a capacity of 250 people.
- Kept a close eye on guests to quickly spot cleared plateware and promptly remove them from the table.
- -Cleared tables efficiently after guests have left the restaurant.
- -Carried large loads of dishes to the kitchen for washing.
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work, and equipment maintenance.
- 40-hour work week, 5 days a week
- Flexible days, 9:00 AM- 3:00 PM, or 11:00 AM to 9:00 PM
Salesperson
ABC Stores
06.2006 - 03.2008
- Greeted guests and assisting in their needs related to tourism and life on the island. -Rung-in sales with 100% accuracy, to include checking valid identification for tobacco and alcohol products
- Stocked items, to include food and beverage, and souvenirs, ensuring old products are being used first.
- -40-hour work week
- Flexible days
- 6:00 AM to 2:00 PM, or 3:00 PM to 11:00 PM
Education
High School Diploma -
President Theodore Roosevelt High School
01.2005
Skills
- Leadership
- Teamwork
- Confidence Building
- Handle Confidential Information
- Social Media
- Food Service
- Food Safety
- Sales
- Critical Thinking
- Decision-Making
Timeline
Dishwasher
Nordstrom Ala Moana
04.2022 - Current
Supply Technician
Hawaii Army National Guard
03.2021 - 07.2021
Restaurant Delivery Receiver
Nordstrom Ala Moana
05.2016 - 08.2020
Restaurant Expeditor
Nordstrom Ala Moana
02.2016 - 04.2016
Restaurant Busser
Nordstrom Ala Moana
02.2008 - 02.2016
Salesperson
ABC Stores
06.2006 - 03.2008
Behavioral Health Specialist
Hawaii Army National Guard
12.2003 - 12.2021
High School Diploma -
President Theodore Roosevelt High School