I install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). I’ll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. I'll participate in or lead small project teams on larger installations and develop project contingency plans.
Provided technical support for computer hardware, operating systems, and network connectivity issues. Primarily worked with Windows and Linux systems. Solved straightforward problems without defined SOPs.
Handled end-user queries via phone, email, and chat support. Coordinated with engineering teams and product owners for troubleshooting. Managed issues from start to finish, ensuring timely resolution and maintaining subject matter expertise in various systems and products
Provided enterprise-level support for Symantec Messaging Gateway, including inbound and outbound messaging security and threat detection. Troubleshot customer issues using SSH terminal and commands like telnet, ping, tracert. Recommended SMG installations in Hyper-V or VMware environments.
Responded to calls for technical inquiries and resolved issues related to Windows workstations. Installed hardware/software and handled warranty service coordination with vendors/manufacturers.
Served as the initial point of contact for user issues, providing technical support for hardware, systems, and applications. Troubleshot network connectivity issues and assisted remote employees on a corporate network.
Supported large corporations by troubleshooting driving device issues and managing large fleets through a personalized internet portal.
CompTIA A+Certification CompTIA May 2016
CompTIA Network+ Certification CompTIA August 2016
CompTIA Security+ Certification CompTIA January 2017
CompTIA Linux + Certification CompTIA August 2017
LPIC-1: System Administrator LPIC August 2017
CompTIA A+Certification CompTIA May 2016
CompTIA Network+ Certification CompTIA August 2016
CompTIA Security+ Certification CompTIA January 2017
CompTIA Linux + Certification CompTIA August 2017
LPIC-1: System Administrator LPIC August 2017