Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Alfonso Avila

Alfonso Avila

Technical Support Engineer
RIVERTON, UT, United States, 84065,UT

Summary

Skills
  •  I have experience assembling components based on customer requirements and installing, configuring, and maintaining devices, PCs, and software for end-users. You provide appropriate customer support and understand the basics of virtualization, desktop imaging, and deployment.
  • I have the knowledge to identify risks, participate in risk mitigation activities, and apply security controls to maintain confidentiality, integrity, and availability. You are skilled in troubleshooting security events and incidents while operating with an awareness of applicable policies, laws, and regulations.
  • I work at the Linux command line and perform maintenance tasks such as assisting users, adding users to a larger system, executing backup and restore, and managing shutdown and reboot processes.
  •  I am skilled in designing, configuring, managing, and troubleshooting wired and wireless networks, including Active Directory, LAN, WAN, and basic security. You understand and maintain network documentation and identify network limitations and weaknesses.
  •  You have a sufficient understanding of web markup, including HTML5 and CSS3, and are familiar with server-side CSS pre-processing platforms and web standards. You are knowledgeable in cross-browser compatibility issues and ways to work around them. Additionally, you adhere to best design practices and understand differences in HTML5-based views in email clients.
  • Design and Security Requirements: You are capable of designing capture solutions while addressing security requirements.

Personal Attributes
  • Self-Starter: You are able to self-start and complete work requirements effectively.
  • Strong Work Ethic: You demonstrate a strong work ethic and dedication to your work.
  • Professionalism: You succeed in multitasking while remaining professional and courteous in a fast-paced environment.






Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Center Techincan

Akkodis
03.2024 - Current

I install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). I’ll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. I'll participate in or lead small project teams on larger installations and develop project contingency plans. 

TECHINCAL SUPPORT ENGINEER II, API INTEGRATION

NICE CXONE
10.2021 - 03.2024
  • Troubleshoot customer API issues, focusing on API calls, timestamps, and outputs. Replicate calls to diagnose issues and resolve scripting errors using JSON, JavaScript, and XML. Monitor API logs and escalate complex issues to R&D or Tier 3 as needed.

IT Support Engineer I (Level 4)

Amazon.com Services LLC
06.2020 - 06.2021

Provided technical support for computer hardware, operating systems, and network connectivity issues. Primarily worked with Windows and Linux systems. Solved straightforward problems without defined SOPs.

Client Response Services(Helpdesk Agent)

Goldman Sachs
08.2019 - 06.2020

Handled end-user queries via phone, email, and chat support. Coordinated with engineering teams and product owners for troubleshooting. Managed issues from start to finish, ensuring timely resolution and maintaining subject matter expertise in various systems and products

Tech Support Engineer

Symantec
02.2018 - 08.2019

Provided enterprise-level support for Symantec Messaging Gateway, including inbound and outbound messaging security and threat detection. Troubleshot customer issues using SSH terminal and commands like telnet, ping, tracert. Recommended SMG installations in Hyper-V or VMware environments.

Client Support Technician (CST)

Sumaria System
06.2017 - 02.2018

Responded to calls for technical inquiries and resolved issues related to Windows workstations. Installed hardware/software and handled warranty service coordination with vendors/manufacturers.

Service Desk Agents/Computer Operators

Spear INC
11.2016 - 06.2017

Served as the initial point of contact for user issues, providing technical support for hardware, systems, and applications. Troubleshot network connectivity issues and assisted remote employees on a corporate network.

Technical Support

Inthinc
08.2014 - 08.2015

Supported large corporations by troubleshooting driving device issues and managing large fleets through a personalized internet portal.

Education

Bachelor - Software Development

Western Governors University
Salt Lake City UT
12-2025

High School Diploma -

Timpanogos High School
Orem
05-2007

Skills

  • Networking

  • Linux

  • Windows Sever (2012 R2)

  • Postman/API

  • Microsoft Exchange

  • Networking

  • Active Directory

  • HTML/CSS/Javascript

Certification

CompTIA A+Certification CompTIA May 2016


CompTIA Network+ Certification CompTIA August 2016


CompTIA Security+ Certification CompTIA January 2017


CompTIA Linux + Certification CompTIA August 2017


LPIC-1: System Administrator LPIC August 2017

Languages

Spanish
Advanced (C1)

Timeline

Data Center Techincan

Akkodis
03.2024 - Current

TECHINCAL SUPPORT ENGINEER II, API INTEGRATION

NICE CXONE
10.2021 - 03.2024

IT Support Engineer I (Level 4)

Amazon.com Services LLC
06.2020 - 06.2021

Client Response Services(Helpdesk Agent)

Goldman Sachs
08.2019 - 06.2020

Tech Support Engineer

Symantec
02.2018 - 08.2019

Client Support Technician (CST)

Sumaria System
06.2017 - 02.2018

Service Desk Agents/Computer Operators

Spear INC
11.2016 - 06.2017

Technical Support

Inthinc
08.2014 - 08.2015

Bachelor - Software Development

Western Governors University

High School Diploma -

Timpanogos High School

CompTIA A+Certification CompTIA May 2016


CompTIA Network+ Certification CompTIA August 2016


CompTIA Security+ Certification CompTIA January 2017


CompTIA Linux + Certification CompTIA August 2017


LPIC-1: System Administrator LPIC August 2017

Alfonso AvilaTechnical Support Engineer