Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Alfonso Camacho

Brooklyn,New York

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Elite Services Agent-VIP Ambassador

Delta Airlines
JFK Airport, NY
01.2024 - Current
  • Served as an operational expert and ambassador of Delta airlines in the successful handling of High Value Customer (HVC), VIP and other selected customers.
  • Enhanced the HVC customer service experience with differentiated and attentive service.
  • Guide customers through difficult airport navigation or short connections
  • Met passengers on Jetway and provide assistance for connecting flight or exiting of airport upon terminating flight.
  • Transported passengers via Porsche automobile to applicable drop-off locations: connecting gate, parked personal vehicle, Sky Club, Rental Car Center or baggage claim

CUSTOMER SERVICE AGENT-Gate Agent

Delta Airlines-JFK
New York , NY
05.2022 - 11.2023
  • Ensured proper verification of travelers' identification prior to boarding the plane.
  • Handled customer queries regarding flight schedules, destinations, fares, and regulations.
  • Performed pre-flight inspections of aircraft cabin areas to ensure compliance with safety regulations.
  • Provided timely and comprehensive updates to passengers on delays and cancellations caused by weather or mechanical glitches.
  • Collaborated with ground staff to ensure seamless loading of luggage into the cargo hold of aircrafts.
  • Conducted meticulous inspection of passenger documents to ensure compliance with protocol before issuing boarding passes.
  • Conducted security checks at gates according to TSA guidelines.
  • Maintained detailed flight logs, documenting passenger counts and any occurring irregularities.
  • Provided exceptional customer service by actively engaging with customers, attentively listening to their needs and utilizing well-developed interpersonal skills.

Customer Service Agent-Check-In Agent

Delta Air Lines-JFK
New York, New York
08.2021 - 05.2022
  • Issued boarding passes to passengers, ensuring accurate verification of identity and seat assignments.
  • Recorded and tracked passenger check-ins and departures with precision.
  • Executed ticket sales operations during peak hours.
  • Loaded bags on conveyor belts for customers.
  • Verified customer identification documents and travel itineraries.
  • Performed passenger check-in using airline computer systems.
  • Entered information in SNAPP system to maintain updated details related to customer ticket orders, reservations and payment method.
  • Ensured all necessary documents were completed prior to boarding aircrafts.
  • Informed customers of luggage weight restrictions and checked luggage sizes for compliance with regulations.
  • Processed payments for additional services requested by customers.
  • Communicated regularly with other departments at the airport to ensure smooth operations.

Senior Parole Officer

New York State Department of Corrections and Community SUPERVISION
Brooklyn, New York
08.2001 - 06.2020
  • Managed the daily operations and performance of a unit comprised of NYS DOCCS Parole Officers
  • Facilitated smooth day-to-day activities at NYS DOCCS by efficiently overseeing officer-submitted documents such as violation of release reports and warrants requests through careful review, editing, and approval processes.
  • Participated in the execution of warrants and apprehension of Community Supervision violators.
  • Assisted and collaborated with local law enforcement agencies in carrying out investigations related to criminal activities of parolees.
  • Facilitated communication between courts, correctional facilities, social service agencies, employers and other stakeholders involved in a client's rehabilitation process.
  • Prepared reports summarizing cases as needed for review by judges or other legal personnel.
  • Attended regular meetings with department heads to discuss caseloads and any relevant policy changes.
  • Aided senior leadership during executive decision-making process by preparing offender reports for corrective action planning.

Education

Bachelor of Arts - Psychology

SUNY College at New Paltz
06.1988

Skills

  • Proficient in Spanish
  • Task Delegation Proficiency
  • Customer Education
  • Customer Service
  • Problem-Solving
  • Decision-Making
  • Public Speaking
  • Verbal and Written Communication
  • Team Management
  • Writing, editing, and proofreading
  • Report Writing

Certification

NYS Certified Security Guard

Jet bridge Operator

NYS Certified Peace Officer

Languages

Spanish
Professional

References

References available upon request.

Timeline

Elite Services Agent-VIP Ambassador

Delta Airlines
01.2024 - Current

CUSTOMER SERVICE AGENT-Gate Agent

Delta Airlines-JFK
05.2022 - 11.2023

Customer Service Agent-Check-In Agent

Delta Air Lines-JFK
08.2021 - 05.2022

Senior Parole Officer

New York State Department of Corrections and Community SUPERVISION
08.2001 - 06.2020

Bachelor of Arts - Psychology

SUNY College at New Paltz
Alfonso Camacho