Summary
Overview
Work History
Education
Skills
Timeline
Bartender
Alfonso Cano

Alfonso Cano

Pico Rivera,CA

Summary

I am a highly motivated individual with Customer Service, Culinary Experience, Sales in Automotive Lighting Accessories and Extensive Logistical experience with a good work ethic. My personal motto is "Adapt, Evolve and overcome" and I am always willing to learn new things.

Overview

22
22
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager

GEN KBBQ LLC
Alhambra, CA
01.2022 - Current
  • Company Overview: Korean/Japanese/American Fusion Restaurant
  • As an Assistant Manager I am directly manager for 50-55. (75 people including the kitchen staff while I was transitioning to FOH).
  • I began doing alcohol inventory and ordering.
  • Made sure the kitchen inventory was made correctly and oversaw the scheduling for the FOH and BOH staff.
  • I'm currently in charge of HR and customer service training of FOH (Host,Cashiers,Food Runners,Servers).
  • Korean/Japanese/American Fusion Restaurant
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Developed detailed plans based on broad guidance and direction.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Enhanced team productivity by streamlining operational processes.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Established team priorities, maintained schedules and monitored performance.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.

Kitchen Manager

GEN KBBQ LLC
Alhambra, CA
01.2021 - 01.2022
  • Company Overview: Korean/Japanese/American Fusion Restaurant
  • As a Kitchen Manager I was the direct manager of 27 people at the time I took that position.
  • Which include daily inventory and placing orders, training of new hires, retraining of the current staff on new items added to the menu, making the weekly schedules and keeping the kitchen staffed.
  • Also trained my replacement from an existing member of my team.
  • Korean/Japanese/American Fusion Restaurant
  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Checked and tested foods to verify quality and temperature.
  • Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
  • Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Fostered a collaborative working environment among diverse teams of chefs, line cooks, prep cooks, dishwashers, and other support staff.
  • Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Streamlined kitchen operations through regular equipment maintenance checks, minimizing downtime due to malfunctions or repairs.
  • Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Reduced food waste significantly, carefully managing inventory and implementing sustainability practices.
  • Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
  • Continuously updated kitchen equipment and technology to improve cooking efficiency and food quality.
  • Initiated community outreach programs, including cooking classes and food donation drives, to enhance restaurant's local reputation.
  • Implemented customer feedback system to gather insights and improve dining experience.
  • Streamlined ordering process, minimizing errors and increasing kitchen productivity.
  • Enhanced dining experience by introducing themed culinary events and specials.
  • Improved customer satisfaction with timely and accurate food delivery.
  • Optimized food presentation and plating techniques, elevating overall dining experience.
  • Created diverse and appealing menu, catering to wide range of dietary preferences and allergies.
  • Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
  • Coordinated with front-of-house staff to ensure seamless service delivery during peak hours.
  • Conducted regular training sessions on food safety and allergen awareness, enhancing staff knowledge and customer trust.
  • Enhanced kitchen efficiency by streamlining meal preparation processes.
  • Collaborated with management to develop strategies for increasing restaurant profitability.
  • Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
  • Maintained meticulous records of health inspections, consistently achieving high scores.
  • Boosted team morale and performance through effective leadership and training programs.
  • Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Oversaw food preparation and monitored safety protocols.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Maximized quality assurance by completing frequent line checks.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.

Sous Chef/ Kettle cook/ Prep cook

The Dive SKC
Temple City, CA
01.2018 - 01.2021
  • Company Overview: Restaurant that serves Cajun/Creole Cuisine.
  • As a kettle cook I make all the entrees that are sold at the restaurant.
  • I also learned the proper technique of cooking proteins/veggies with one.
  • Restaurant that serves Cajun/Creole Cuisine.

Line cook/ Prep cook

Steve's BBQ
Whittier, CA
01.2015 - 01.2018
  • Company Overview: Restaurant that serves American style BBQ
  • As a prep cook I learned all the recipes and made all the required sauces, cuts of meat/chicken/veggies for the kitchen.
  • As a line cook I cooked and implemented all the recipes and made all the appetizers/entrees/desserts for the kitchen.
  • Restaurant that serves American style BBQ

Warehouse/ Sales Associate

Optix AutoLabs
Anaheim, CA
01.2014 - 01.2017
  • Company Overview: Auto Lighting retail company with a storefront that sells auto lighting goods in store and online.
  • Led team with online purchase orders.
  • Engaged with overall warehouse logistics including processing, packing, and shipping of all online sales.
  • Auto Lighting retail company with a storefront that sells auto lighting goods in store and online.

Sales Floor Associate, Electronics Specialist

Target
02.2012 - 07.2014
  • Big Box Store with locations nationwide which specializes in food, clothing, electronics and home goods.
  • As the electronics department specialist, I led and train the electronics team, ensured that all aisles were in-stock and organized for a great guest experience, sales and corporate visitors.
  • Big Box Store with locations nationwide which specializes in food, clothing, electronics and home goods.
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.

Sales Associate, Warehouse Specialist

DollarZone
Pico Rivera, CA
01.2013 - 01.2014
  • Company Overview: Retail company with multiple store fronts which specialize in the selling of a variety of home goods.
  • As a senior associate at the dollar zone I unloaded merchandise at receiving time, maintained the aisles well stocked and delivered great customer service on the floor.
  • Exceeded monthly mobile phone sales.
  • Retail company with multiple store fronts which specialize in the selling of a variety of home goods.

Line Cook/Prep Cook

Shore Bird Restaurant & Beach Bar
Waikiki, HI
01.2009 - 01.2012
  • Company Overview: Restaurant serving American Style Cuisine
  • As a prep cook I learned all the recipes and made all the required cuts of meat/chicken/fish/veggies for the kitchen.
  • Added to my regular prep duties was the breakfast buffet prep I would do on weekends.
  • As a line cook I cooked on line and implemented all the recipes and made all the appetizers/entrees for the kitchen.
  • Restaurant serving American Style Cuisine

Line Cook/Prep cook

Da Big Kahuna Bar & Grill
Waikiki, HI
03.2007 - 01.2009
  • Company Overview: Restaurant serving American/Hawai'ian style Cuisine
  • As a prep cook I learned all the recipes and made all the required cuts of meat/chicken/fish/veggies for the kitchen.
  • As a line cook I cooked and implemented all the recipes and made all the appetizers/entrees for the kitchen.
  • Restaurant serving American/Hawai'ian style Cuisine
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
  • Minimized cross-contamination risks by diligently organizing food storage and prep areas.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Sales Associate, Backroom Warehouse Specialist, Electronics Specialist

Target
Norwalk, CA
01.2004 - 03.2007
  • Company Overview: Big Box Store with locations nationwide which specializes in food, clothing, electronics and home goods.
  • As the electronics department specialist, I led and train the electronics team, ensured that all aisles were in-stock and organized for a great guest experience, sales and corporate visitors.
  • Big Box Store with locations nationwide which specializes in food, clothing, electronics and home goods.

Education

High School - undefined

El Rancho High School
06.2005

Community College -

Honolulu Community College
08.2007 - 06.2008

Skills

  • Merchandising
  • Bilingual(English/Spanish)
  • Excellent Problem Solver
  • Relate Well With Others
  • Communicate Effectively
  • Solid Work Ethic
  • Take Initiative
  • Amazing at Tetris

Timeline

Assistant Manager

GEN KBBQ LLC
01.2022 - Current

Kitchen Manager

GEN KBBQ LLC
01.2021 - 01.2022

Sous Chef/ Kettle cook/ Prep cook

The Dive SKC
01.2018 - 01.2021

Line cook/ Prep cook

Steve's BBQ
01.2015 - 01.2018

Warehouse/ Sales Associate

Optix AutoLabs
01.2014 - 01.2017

Sales Associate, Warehouse Specialist

DollarZone
01.2013 - 01.2014

Sales Floor Associate, Electronics Specialist

Target
02.2012 - 07.2014

Line Cook/Prep Cook

Shore Bird Restaurant & Beach Bar
01.2009 - 01.2012

Community College -

Honolulu Community College
08.2007 - 06.2008

Line Cook/Prep cook

Da Big Kahuna Bar & Grill
03.2007 - 01.2009

Sales Associate, Backroom Warehouse Specialist, Electronics Specialist

Target
01.2004 - 03.2007

High School - undefined

El Rancho High School

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Alfonso Cano