Alfonso Cardenas

Operated varied hand and power tools to complete repairs.

• Troubleshot equipment breakdowns and performed preventive maintenance.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
• Installed new locks, door handles, and door closers.
• All Maintenance related issues.
• Maintenance of the pool and ac systems.
• Help residents with concerns and making sure they are happy.
• Inventory
• Daily, weekly reports of rental units.

• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Operated varied hand and power tools to complete repairs.
• Troubleshot equipment breakdowns and performed preventive maintenance.
• Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

• Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
• Increased product knowledge through continuous training, resulting in improved sales performance.
• Responded to customers within required turnaround times.
• Documented details of calls and customer interactions.
• Managed high call volume efficiently, maintaining a professional demeanor under pressure.
• Performed work in compliance with established regulations, policies and standard operating procedures.
• Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
• Exceeded productivity targets and sales goals

• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
• Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
• Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Make sure customers expectations are met.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.