Alfonso Cristancho

• Assisted the Vice President of Operations in developing and implementing operational strategies to meet organizational objectives for multiple accounts, including:

- Orange County Janitorial Division for 168 buildings, with a total of 2.4 million sq. ft.

- Orlando City Hall Building, 450k sq ft.

- Colleges of Central Florida in Ocala campus 34 buildings total of 1.1 million Sq Ft.

- FAMU law school Orlando campus 350 Sq Ft. - Toho Water Authority 17 locations total of 854k Sq Ft.

- Sarasota International Airport 675k Sq Ft.

- Daytona International Airport 550k Sq Ft.

- Volusia County public libraries 17 locations 787k Sq Ft.

- Oceola Heritage Park Kissimmee 450k Sq Ft.

- County of West Palm Beach 11 locations total of 730k Sq Ft.

- North Carolina Raleigh County 18 locations total of 870k Sq Ft.

• Formed and sustained strategic relationships with clients.
• Determined performance goals and offered tactics for achieving milestones.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Provided technical guidance regarding operations-related issues; consulted with team members on best practices for meeting deadlines or resolving conflicts.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Created and maintained reports on operational performance metrics, such as cost savings, productivity, customer satisfaction, and quality.
• Evaluated existing procedures to identify areas of improvement; developed action plans to streamline workflow processes while ensuring regulatory compliance.
• Ensured adherence to safety regulations within the workplace environment.
• Created business process flows to identify opportunities for improvement.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Monitored daily operations activities; troubleshoot problems quickly and efficiently when they arise.
• Hired and managed employees to maximize productivity while training staff on best practices and protocol.
• Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
• Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
• Reduced costs and optimized revenue by executing contract bidding and procurement processes.
• Established key performance indicators that measure the efficiency and effectiveness of each department within the operations division.
• Maintained records of all operational decisions made throughout the organization; updated documentation regularly according to established protocols.
• Created effective business plans to focus strategic decisions on long-term objectives.
• Prepared staff work schedules and assigned team members to specific duties.
• Identified and addressed process deficiencies, avoiding costly pitfalls and keeping operations scalable for future expansion.
• Developed relationships with customers through regular contact via phone calls or emails; addressed any complaints or inquiries promptly in order to maintain positive client relations.
• Completed quarterly reports to include findings via conducting site visits and subsequent report generation.
• Reviewed contracts prior to signing; ensured terms are favorable for the organization before authorizing agreement execution.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
• Provided direction during critical incidents that may impact overall business continuity or customer experience; implemented corrective measures as needed in order minimize disruption and impact.
• Developed and monitored budgets for operational departments and projects; conducted regular reviews to ensure compliance with budgetary goals.
• Organized meetings with other senior leaders across multiple divisions in order to coordinate efforts towards achieving common goals and objectives set forth by executive leadership team.
• Supervised daily operations of multi-million dollar divisional operation.
• Updated and maintained databases with current information.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Resolved customer complaints in a timely manner.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Monitored progress by establishing plans, budgets and measuring results.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.