Alfonso F. Maza-Palacios
Salt Lake City,UT
Summary
Customer service professional with experience across several industries in fast paced environments. Excels at managing multiple tasks at once and large groups of people. Very personable and thrives in uncomfortable situations.
Overview
7
7
years of professional experience
Work History
Optometric Technician
Eyeglass World
Orem, Utah
07.2023 - Current
- Performed necessary Pre-tests for all patients, including: visual acuity test, retinal imaging, AutoRefractor, tonometer and FDT visual field test
- Manage outreach and scheduling across all patients ensuring paperwork is completed, insurance is up to date, and to maintain patient flow
- Advising patients for services and products available to them, including lens and frame options best suited for their individual needs
Loan Officer
LoanMax Titleloans
12.2020 - 08.2022
- Serviced customers seeking title loans for the Orem/ Provo area and managed collections responsibilities
- Reviewed the contract and explained the legal paperwork necessary for each loan product
- Collect cash and card payments transactions for customers
- Take all incoming phone calls and help customers with their accounts
Medical Receptionist
Mountainlands Family Health Center
01.2019 - 01.2020
- Service phone calls; schedule appointments, answer questions, take messages for providers
- Process payments, receive insurance information, and create patient profiles
- Communicate with nurses and providers to meet patient’s needs
Education
No Degree - Communications
Utah Valley University
Orem, UTNo Degree - Fashion Merchandising
Salt Lake Community College
Salt Lake City, UTSkills
- Language: I am fluent in Spanish and am comfortable in a variety of social and business contexts
- Quick Learner: Adaptable to learning new skills in a variety of dynamic fields
- Problem Solver: I am a creative person and can find multiple ways to solve issues
- Locking in: Once I set my eyes on a goal, it's gg
Languages
Spanish
Native or Bilingual
Interests
- Tournament Organizer
- Crafting and DIY Projects
- Drawing and Painting
- Cooking
Timeline
Optometric Technician
Eyeglass World
07.2023 - Current
Loan Officer
LoanMax Titleloans
12.2020 - 08.2022
Medical Receptionist
Mountainlands Family Health Center
01.2019 - 01.2020
No Degree - Communications
Utah Valley University
No Degree - Fashion Merchandising
Salt Lake Community College