Alfonso Gauna
San Antonio
Summary
Dynamic and results-oriented professional with extensive experience in customer service and stock management, notably at Chick Fil A. Excelled in high-pressure environments, significantly enhancing customer satisfaction and team efficiency. Demonstrates a strong work ethic and exceptional problem-solving abilities, contributing to a positive and collaborative team atmosphere.
Overview
9
9
years of professional experience
Work History
Front of House Employee
Chick Fil A
07.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Cashier
Circle K
04.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Customer Service Representative
Alorica
07.2019 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Target
07.2017 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
Overnight Stocker
Walmart
06.2016 - 07.2017
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Education
High School Diploma -
D’Hanis High School
D'Hanis, TX05-2012
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Time management
- Clear communication
- Stock management
- Teamwork and collaboration
Timeline
Front of House Employee
Chick Fil A
07.2022 - Current
Cashier
Circle K
04.2021 - 05.2022
Customer Service Representative
Alorica
07.2019 - 12.2020
Cashier
Target
07.2017 - 06.2019
Overnight Stocker
Walmart
06.2016 - 07.2017
High School Diploma -
D’Hanis High School