Alfonso Gonzalez
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Infantry Mortarman
US Army
03.2015 - 04.2019
- Adapted quickly to changing battlefield conditions, remaining flexible and responsive to evolving mission objectives.
- Increased mission success rate by conducting thorough pre-mission planning and threat assessments.
- Collaborated with other infantry units, integrating mortar fire support into coordinated assault plans effectively.
- Evaluated performance metrics after each mission, identifying areas for improvement and implementing targeted training programs accordingly.
- Trained new Mortarman including officers, NCO's, new privates on the 120mm, 81mm and 60 mm mortar systems.
- Reduced risk of friendly fire incidents through strict adherence to safety protocols during live-fire exercises.
- Assisted in reconnaissance missions, gathering critical intelligence on enemy locations and strength for strategic planning purposes.
- Participated in joint military exercises with allied forces, fostering international cooperation and sharing valuable insights into tactics and strategies.
- Optimized resource allocation with careful management of ammunition inventory and distribution.
- Developed strong leadership skills while serving as a squad leader, guiding junior team members towards mission objectives successfully.
- Established secure firing positions, ensuring optimal range coverage and concealment from enemy detection.
- Conducted regular training exercises to maintain high levels of physical fitness and combat readiness among team members.
Barista
Starbucks
02.2013 - 03.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Team Leader
Target
04.2010 - 01.2013
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Usher
Cinemark
06.2005 - 01.2007
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Education
Associate of Science - Firearms Technology
Sonoran Desert Institute
Scottsdale, AZ01.2024
Skills
- Adaptability under pressure
- First Aid Application
- Quick Decision Making
- Indirect Fire Coordination
- Teamwork and Loyalty
- Sound Decision Making
- Assessing risks
- Maintaining equipment
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Certification
- Gunsmithing Certification, Sonoran Desert Institute - 2024
Languages
Spanish
Full Professional
Timeline
Infantry Mortarman
US Army
03.2015 - 04.2019
Barista
Starbucks
02.2013 - 03.2015
Team Leader
Target
04.2010 - 01.2013
Usher
Cinemark
06.2005 - 01.2007
Associate of Science - Firearms Technology
Sonoran Desert Institute