Alfonso Herrera
El Paso
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Smart and focused individual proudly touting exemplary skills. Successful collaborator with many years in business world. Known for great leadership and goal-oriented problem-solving.
Enthusiastic professional eagerly promoting team mentoring and leadership through a career spent working with all types of personalities. Looking for an Associate Manager position where a skilled background and attention to detail will be highly valued.
Resourceful Associate Manager known for high productivity and efficient task completion. Specialize in team leadership, operational management, and strategic planning. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team alignment towards organizational goals.
Overview
3
3
years of professional experience
2007
2007
years of post-secondary education
Work History
Maintenance Crew Member
Gelo's Green Scene Inc
Sunland Park
06.2025 - Current
- Maintained equipment and tools to ensure proper functioning and safety.
- Assisted in landscape maintenance tasks, including mowing and trimming.
- Followed safety protocols while operating machinery and handling materials.
- Collaborated with team members to complete daily maintenance projects efficiently.
- Cleared debris from work areas to maintain a clean environment.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Cut grass around the perimeter of the building using a lawn mower.
Retail Associate Manager
T-Mobile
Ann Arbor
08.2022 - 03.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new retail associates on customer service techniques.
- Oversaw inventory management and conducted regular stock audits.
- Assisted customers with product selection and resolved service issues.
- Coordinated promotional events to enhance customer engagement and sales.
- Implemented visual merchandising standards to optimize product displays.
- Collaborated with team members to achieve store sales goals and objectives.
- Provided feedback to upper management on staff performance and customer experiences.
- Resolved conflicts among employees in a professional manner.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Participated in weekly meetings with upper management teams.
- Organized special events such as product launches or seasonal promotions.
- Established effective communication between departments within the store.
- Scheduled shifts for staff according to business needs.
- Assisted customers in resolving complaints or issues regarding products or services.
- Conducted periodic audits of the store for compliance with company policies and procedures.
- Delegated tasks to team members based on their strengths and abilities.
- Trained, supervised, and evaluated retail staff performance.
- Monitored cash register transactions to ensure accuracy of funds collected.
- Ensured that all areas of the store were clean and properly maintained.
- Developed and implemented customer service standards to ensure a positive shopping experience.
Education
J.M. Hanks High School
El Paso, TXSkills
- Inventory management
- Staff scheduling
- Customer service
- Problem solving
- Conflict resolution
- Staff training
- Time management
- Communication skills
- Staff training and development
- Department oversight
Languages
Spanish
Full Professional
Accomplishments
- Top salesman in my district out of 200 people
- Promoted to management in a year
- Top store manager every month out of 12 stores in the district for 2 years
- Countless awards for customer service and top sales
Timeline
Maintenance Crew Member
Gelo's Green Scene Inc
06.2025 - Current
Retail Associate Manager
T-Mobile
08.2022 - 03.2025
J.M. Hanks High School